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OldEmployee's avatar
OldEmployee
Level 5
6 years ago

41352 - IIS 8.5 Detailed Error – 500.21 – Internal Server Error

I have been getting this weird error on one of our EV server.

Log Name:      Veritas Enterprise Vault
Source:        Enterprise Vault 
Date:          16.04.2019 11:09:15
Event ID:      41352
Task Category: Index Volumes Processor
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      servername
Description:
IIS 8.5 Detailed Error - 500.21 - Internal Server Error

Usually, I have seen this event for specific index volumes.

These started appearing after we upgraded from EV 11.0.1 to EV 12.3.2

The IIS Logs are showing the below repeatedly:

2019-04-16 09:14:16 127.0.0.1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 domain\vsa 127.0.0.1 - - 500 21 13 0
2019-04-16 09:14:16 127.0.0.1 POST /EVIndexing/Velocity.aspx v.app=api-soap& 80 domain\vsa 127.0.0.1 - - 500 21 13 10

Any ideas what could be causing this? I will try resetting the indexing engine to see if it helps.

  • OldEmployee's avatar
    OldEmployee
    6 years ago

    In our case we have to input the VSA password in the Indexing Service properties.

    Post this the service started and we got the 41302 event.

  • OldEmployee's avatar
    OldEmployee
    Level 5
    6 years ago

    Accessing /evindexing/velocity.aspx locally gives error like this:

     

    HTTP Error 500.21 - Internal Server Error

Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list

    A lot of forums and other discussion mention that running aspnet_regiis.exe -i will fix the problem.

    I have tried this but it does not help either. For some reason the ASP.NET 4.5 installation isint being considered complete?

    Will have to open a case with support I guess.

     

  • OldEmployee's avatar
    OldEmployee
    Level 5
    6 years ago

    In our case we have to input the VSA password in the Indexing Service properties.

    Post this the service started and we got the 41302 event.