Forum Discussion

yarg's avatar
yarg
Level 4
12 years ago

Access denied when trying to delete archives

Hi, I've got an old EV8 environment from which I am unable to delete archives.  I get 6643 events logged, saying: Delete Vault failed Reason: Access is denied.  [0x80070005]  I don't see wh...
Enterprise Vault
Error messages
Information Governance
Windows Server (2003-2008)
  • yarg's avatar
    yarg
    12 years ago

    So while I was digging around in the System logs, I noticed "Plug and play" events which indicated disk issues.  I ran chkdsk /F, rebooted and let it do it's thing (it did find a number of errors and fixed them).  When I logged in and launched the Vault console, it had correctly deleted these 30 or so archives, so it seems to have been related to these disk issues.

    Thanks for trying to help!
    G

yarg's avatar
yarg
Level 4
12 years ago

Hi,

Yes we do have DA, but unfortunately I am not able to access it to confirm whether that is the root cause.  This EV environment has not been used for about 3yrs now, so machines which had the client installed (8.0 SP5) have since been decommissioned and we no longer have the source.  Symantec support have told me that since that version is no longer supported, then we may not download the client.  So as far as I can tell, although DA is running on the server, there is no way for me to access it to see what the situation is.

I saw that link you posted and since I could not launch DA itself, I looked at the VaultInterest table and all I see is this:

VaultEntryId ConsumerGUID ConsumerName RegistrationDateTime Type
1AC95F8FDC0275B4CA491076FC9CA931E1110000EVSite 63CFFCE5-1E2C-4107-B483-3B62047C3757 Discovery Accelerator: EVAdmins 2010-05-31 14:14:46.357 17
 
That's the only entry in the table, and since we I have 30 or so archives which will not delete, I was not sure if this single entry in the table is related to those archives.  Is it safe to remove that entry from the table and then see if the deletion works perhaps?
 
Thanks,
G