Forum Discussion

NameTaken's avatar
NameTaken
Level 4
11 years ago

Adding another Exchange server (problems encountered)

Good afternoon, We have an Exchange 2003 server working just fine with EV10; we're in the process of upgrading to Exchange 2013, so in the interim we have installed an Exchange 2010 server.  We cr...
Enterprise Vault
Error messages
Information Governance
Installing
Troubleshooting
Windows Server (2003-2008)
  • JesusWept3's avatar
    JesusWept3
    11 years ago

    What i would do is 

    1. Log on to the EV Server as the EVAdmin
    2. Create a new Outlook profile to the Journal Mailbox on Exchange 2010
    3. Ensure that you can log on without being promtped for credentials, if you are, then the permissions are not set correctly
    4. Open a command prompt and CD to your Enterprise Vault install directory
    5. Type "DTrace" and press Enter
    6. Type "set JournalTask v" and press Enter
    7. Type "set AgentClientBroker" and press Enter
    8. Type "log C:\JournalFail.txt" and press Enter
    9. Minimize the command prompt window
    10. Restart the Enterprise Vault Services
    11. Attempt to manually synchronize the Exchange 2010 Journal Mailbox
    12. As Soon as it fails go back to the command prompt window
    13. Type "Exit" to close the dtrace
    13. Review the dtrace log file, search for the error you got in the pop up and go backwards from there

    My guess is something in the permissions is still not right or the the throttling script wasn't run etc
    The EVAdmin has a mailbox hosted on Exchange 2010, correct? because for the scripts to be effective, the mailbox must reside on Exchange 2010

JesusWept3's avatar
JesusWept3
Level 6
11 years ago

What i would do is 

1. Log on to the EV Server as the EVAdmin
2. Create a new Outlook profile to the Journal Mailbox on Exchange 2010
3. Ensure that you can log on without being promtped for credentials, if you are, then the permissions are not set correctly
4. Open a command prompt and CD to your Enterprise Vault install directory
5. Type "DTrace" and press Enter
6. Type "set JournalTask v" and press Enter
7. Type "set AgentClientBroker" and press Enter
8. Type "log C:\JournalFail.txt" and press Enter
9. Minimize the command prompt window
10. Restart the Enterprise Vault Services
11. Attempt to manually synchronize the Exchange 2010 Journal Mailbox
12. As Soon as it fails go back to the command prompt window
13. Type "Exit" to close the dtrace
13. Review the dtrace log file, search for the error you got in the pop up and go backwards from there

My guess is something in the permissions is still not right or the the throttling script wasn't run etc
The EVAdmin has a mailbox hosted on Exchange 2010, correct? because for the scripts to be effective, the mailbox must reside on Exchange 2010