Forum Discussion

ricp's avatar
ricp
Level 4
13 years ago

Archive Folder and Shortcuts missing from Outlook

Running EV8 and mainly Outlook 2002 (we know the two arent supported - the site is a mess we inherited) Some users are reporting that shortcuts are missing and that their archive folder and sub fol...
Enterprise Vault
Information Governance
Troubleshooting
  • TonySterling's avatar
    TonySterling
    13 years ago

    No, that only works with existing shortcuts and doesn't recreate them if they have been deleted.

     

    I think you will have to restore the archive back to the mailbox, set the IgnoreEVDates reg key and do a run now on to archive the mailbox back down.

ricp's avatar
ricp
Level 4
13 years ago

Shortcut retention is 2 years, email deletion is 6 years. Do you know if the time period is taken from the date of the email or the date it was archived? It's also the fact that the Archive Folders/sub folders have disappeared from Outlook as well as most of the shortcuts, but the archived emails/folder structure are still visible through EV Explorer. It's not all users. 

As a side thought, would restarting the EV services on the EV server have any affect on the user's mailbox folder structure in Exchange somehow?