nils35
10 years agoLevel 4
Shortcuts missing from users mailboxes
Hi,
Anyone got an idea why all shortcuts are suddenly missing from several users mailboxes? The mailbox policy is configured to delete shortcuts after 6 months and its been working like this for years.
Thanks.
I feel like talking to myself here, but in case anyone get this same problem in the future I will post the solution. This happened because we had changed from archived date to modified date on the Storage Expiry tab.
Enterprise Vault uses the modified date or archived date to determine the age of a shortcut. You can specify which date to use on the Storage Expiry tab of Site Properties.
Thanks to all of you who tried helping on this issue.