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Tonaco_pt's avatar
Tonaco_pt
Moderator
8 years ago

Billing Account diferent from Exchange Mailbox

Hi, When a Person change user, we disconnect the mailbox from the old account and attach to the new account, after enterprise vault runs provisioning tasks and sync the mailbox everything is running...
  • dcVAST's avatar
    dcVAST
    8 years ago

    Clear OwningTrusteeIdentity in SQL and auto populate??

    PopulateBillingAccount
    HKEY_LOCAL_MACHINE \SOFTWARE \Wow6432Node \KVS \Enterprise Vault \Agents
    Location
    DWORD. 0 — Do not repopulate the Billing Owner field on archives where it is blank. (Default.) 1 — Repopulate the Billing Owner field on archives where it is blank.
    Content
    Inarchivesforwhichnobillingownerisspecified,letsyouspecifyone by synchronizing with the mailbox.

  • TechMerc's avatar
    TechMerc
    8 years ago

    Even if you could clear it in EVPM, you'd have to specify a Archive section for each and every existing archive.  Not an easy prospect, but it could be done... assuming EVPM would set that field with ''.

    If you're going for the SQL route, keep in mind that this is a reference between the Root and Trustee tables.  Check out this article for a similar issue/solution:

    https://vox.veritas.com/t5/Enterprise-Vault/Script-for-billing-account-change/m-p/568879#M81072

    It's likely that all you'll need to do is set the OwningTrusteeIdentity to Null for all entries where the ContainerRootIdentity is Null.  Again, it's a good idea to start out small, however.  Try out one archive, make sure it works before moving forward.

     

dcVAST's avatar
dcVAST
Level 5

Yeah clearing in SQL works. Start small first and test.

With EVPM you can specify BillingOwner in the Archive section but I do not think you can clear it. I haven't tested leaving it blank though.

TechMerc's avatar
TechMerc
Level 4
8 years ago

Even if you could clear it in EVPM, you'd have to specify a Archive section for each and every existing archive.  Not an easy prospect, but it could be done... assuming EVPM would set that field with ''.

If you're going for the SQL route, keep in mind that this is a reference between the Root and Trustee tables.  Check out this article for a similar issue/solution:

https://vox.veritas.com/t5/Enterprise-Vault/Script-for-billing-account-change/m-p/568879#M81072

It's likely that all you'll need to do is set the OwningTrusteeIdentity to Null for all entries where the ContainerRootIdentity is Null.  Again, it's a good idea to start out small, however.  Try out one archive, make sure it works before moving forward.

 

  • Tonaco_pt's avatar
    Tonaco_pt
    Moderator
    8 years ago

    I got the query working in the LAB environment, just need a little work to fix production.