Forum Discussion
Rob_Wilcox1
12 years agoLevel 6
There was a bug around this area ... what version of Enterprise Vault do you have?
It could also be that the bug was unfixable at the time.
In the end, one explanation of what you're seeing is that the message, once archived, is frozen. So when you send the read receipt the first time, Outlook tries to update the item, but can't. So the next time you try to open the item, you get the read receipt prompt again.