Forum Discussion

tiagotoledo's avatar
tiagotoledo
Level 4
7 years ago

Delete Shortcuts Is Not Working Correctly

Delete Shortcuts Is Not Working Correctly I made the configuration to delete the shortcuts, but it is not working, I do not know why. I need all shortcuts to be excluded. I've used this procedure: ...
  • VirgilDobos's avatar
    VirgilDobos
    7 years ago

    Hi Tiago,

    1. Have you synchronized the mailboxes after modifying the policy? 

    2. Have you run the Archiving task in shortcut processing mode?

    Note that the age of a shortcut is based on the date it (the shortcut) is created.

     

VirgilDobos's avatar
VirgilDobos
Moderator

Hi Tiago,

1. Have you synchronized the mailboxes after modifying the policy? 

2. Have you run the Archiving task in shortcut processing mode?

Note that the age of a shortcut is based on the date it (the shortcut) is created.

 

tiagotoledo's avatar
tiagotoledo
Level 4
7 years ago

1. Have you synchronized the mailboxes after modifying the policy?
Yes.
2. Have you run the Archiving task in shortcut processing mode?
Yes.

Note that the age of a shortcut is based on the date it (the shortcut) is created.
Ok, thank you;

  • VirgilDobos's avatar
    VirgilDobos
    Moderator
    7 years ago

    You are welcome, Tiago. Also, make sure the policy is assigned to the right provisioning group (+ check the order of the provisioning groups).