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total_noob's avatar
total_noob
Level 4
14 years ago

Shortcut deletion not working

Hey

Im currently testing how to delete shortcuts from the users mailbox, but it is not working at all!

 

The mailbox policy:

-Delete shortcuts based on 1 day

-Delete orphaned shortcuts

-Update moved items

-Archiving based on age is set to 99years

 

The provisioning group is ranked correct, ive synced the mailboxes, the EV server is working perfectly, vault cache is off and archive explorer is on.

 

EV server:

win 2k3 R2 

EV 9.1

 

Configuring
Enterprise Vault
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  • KarlW's avatar
    KarlW
    14 years ago

    Yes - that's what you can expect in trace when a shortcut is going to be deleted based on deletion by age (sometimes referred to as blanket deletion).  Without the trace from the nightly run I can't say why it didn't delete it first time.

    Most likely it's that the archived date isn't quite 24 hrs old yet and therefore doesn't match the 1 day deletion period.

    Basically it might take three nightly runs for an item to be archived and then deleted.

    1st run archives the item (say archived date = 18/1/2011 0:00:00am)

    2nd run - finds shortcut compares archived date with current time (current time = 18/1/2011 11:59:00pm).  Shortcut not eligible for deletion.

    3rd run - finds shortcut compares archived date with current time (current time = 19/1/2011 11:59:00pm).  Shortcut is deleted.

    What I'm trying to point out is that depending on when during the archiving window the mailbox and shortcut is processed will have an affect on the outcome of the shortcut deletion expiry test.

    Thanks

    Karl

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  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    are you trying to do shortcut expiry or orphaned shortcut deletions?
    For shortcut expiry, you have to have regular expiry enabled also

  • total_noob's avatar
    total_noob
    Level 4
    14 years ago

    Cant i do both shortcut expiry and deletion of orphaned shortcuts at the same time?

    Expiry is based on archived date and is also scheduled (not on "never").

     

    There are no error messages in the eventviewer.

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    you can definitely do both
    So i guess the question is, are the items pending items are full shortcuts?
    Shortcut expiry will not work against pending items, and how long ago were these items archived?

  • total_noob's avatar
    total_noob
    Level 4
    14 years ago

    There are no pending items in the users mailboxes. All the mail were archived last week or so after i manually imported several PSTs full of mail into the test users mailboxes. 

     

    I did a DTrace of the archivetask during a shortcut processing to find out what the cause.

     

    For each shortcut in the mailbox the DTrace log gave me this:

    4300 19:12:19.646 [1876] (ArchiveTask) <856> EV:H :CArchivingAgent::ProcessChunkOfShortcuts() |Entering routine |
    4301 19:12:19.646 [1876] (ArchiveTask) <856> EV:M CArchivingAgent::ProcessShortcutItem - processing shortcut 'RE: Enterprise Vault - konsulentbistand', size 5727 bytes
    4302 19:12:19.646 [1876] (ArchiveTask) <856> EV:M CArchivingAgent::ProcessShortcutItem - offline vault user F, shortcutexpiryperiod 1, deleteexpireditems T, orphanedshortcut F
    4303 19:12:19.646 [1876] (ArchiveTask) <856> EV:M CArchivingAgent::ProcessShortcutItem - Using default ExpiryDateBasis: Archived Date
    4304 19:12:19.646 [1876] (ArchiveTask) <856> EV:M CArchivingAgent::ProcessShortcutItem - Expiry Basis on Retention Category: [Archive Date]
    4305 19:12:19.646 [1876] (ArchiveTask) <856> EV:M CArchivingAgent::ProcessShortcutItem - shortcut status flag has been set on the item with value 3
    4306 19:12:19.646 [1876] (ArchiveTask) <856> EV:M CArchivingAgent::IsAMovedItem - retention category matches [true]
    4307 19:12:19.646 [1876] (ArchiveTask) <856> EV:M CArchivingAgent::IsAMovedItem - archive folder id matches [true]
    4308 19:12:19.646 [1876] (ArchiveTask) <856> EV:M CArchivingAgent::IsAMovedItem - item has moved [false]
    4309 19:12:19.646 [1876] (ArchiveTask) <856> EV:M CArchivingAgent::ProcessShortcutItem - 'RE: Enterprise Vault - konsulentbistand' has not moved so do checks to see if it is eligible for shortcut deletion
    4310 19:12:19.646 [1876] (ArchiveTask) <856> EV:L :CArchivingAgent::ProcessChunkOfShortcuts() |The shortcut titled: RE: Enterprise Vault - konsulentbistand will not be deleted |
    4311 19:12:19.646 [1876] (ArchiveTask) <856> EV:H :ProcessChunkOfShortcuts() |Exiting routine |

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    Do these shorcuts belong to the same archive?

    If you select that item "RE: Enterprise Vault - konsulentbistand"
    Then go to Help -> About Enterprise Vault -> Tech Info
     

    If you scroll down on the list , you should see your mailbox listed and undrneath it will have "Archive ID", make a note of this ID

    Keep scrolling down to you see "Selected Item Properties" , look at the Archive ID here, is the Archive ID from your mailbox and the Archive ID set on this shortcut match?

    If they are different then the item will not be deleted

  • total_noob's avatar
    total_noob
    Level 4
    14 years ago

    Yikes! No wonder the shortcuts did not get deleted! 

    The archive ID doesnt match at all.

     

    Any suggestion on how to fix this? 

  • KarlW's avatar
    KarlW
    Level 6
    14 years ago

    The archive ID on a shortcut is in most cases really an Archive Folder ID - this is probably the reason they don't appear to match and shouldn't be the reason why they are not deleted.

    Please can you validate the Archived Date on the item using the same method you used above for Archive ID?

    Also please can you check the policy is set to 1 day for shortcut deletion, unfortunately all the trace confirms is it's set to 1 something :(

    Thanks

    Karl

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    Actually Karl is right that the Archive ID on the message is the folder ID
    If you take the ID and then go to the Vault Admin Console and hold Ctrl-Shift and right click "Archives" and you should have an option that says Find Archives or Folders

    Paste in that Archive ID from the shortcut message, if the shortcut does not belong to that mailbox it will not delete.

  • KarlW's avatar
    KarlW
    Level 6
    14 years ago

    Are you able to provide a cut&paste of the values for the selected item?

    Thanks

    Karl

  • total_noob's avatar
    total_noob
    Level 4
    14 years ago

    The archive date is set to a date higher than 1 day for the shortcuts.

     

    The mailbox policy is also set to 1 day.

     

     

    EDIT:

    Ok, so i verified that the archive ID actually belongs to the correct mailbox in the ev admin console.

    Guess the problems lies somewhere else then.