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Baron164's avatar
Baron164
Level 6
11 years ago

Enterprise Vault 9.0.3 Unable to start Database EnterpriseVaultDirectory

I'm trying to troubleshoot an EV 9.0 environment. It is suppose to be journalling email but the Journal task won't start. I keep seeing this MSSQL$EV error in the event log and want to look into this first. Every few seconds I see this.

Event ID 18456 Source MSSQL$EV - Login failed for user 'domain\user'. [CLIENT: 192.168.168.77]

I'm also seeing this every few minutes

Event ID 17137 Source MSSQL$EV - Starting up database 'EnterpriseVaultDirectory'.

 

I reset the Service Account password and changed it under directory properties and restarted all the services but I'm still seeing this error.

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Windows Server (2003-2008)

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  • Baron164's avatar
    Baron164
    Level 6
    11 years ago

    I didn't change the password for the evadmin account. There are three SQL instances installed for some reason. Only one has any databases on it and that's the EV instance. There appears to be a Vault Store database but the name is different than what is listed in the Vault Store properties in the admin console.

    I tried to created a new Vault Store and it "Failed to create the fingerprint database for Vault Store Group"