Forum Discussion

habibalby's avatar
habibalby
Level 5
10 years ago

Enterprise Vault Add-in in VDI Environment

Hello,

We are currently deploying VDI solution where for our users. I have built Windows 8.1 Ent template with all the required softwares installed including Outlook 2013 and the Symantec Add-in plugin.

I have noticed when I launch the outlook for the first time, it asks to process the enable wizard in order to enable the Enterprise Vault Add-in. Following the wizard for Persistant Desktop users works fine as this wizard has to run once only, but for the users who has Pooled Desktops it's quite challange. Everyday they have to run the wizard as their desktops are not persistant.

Is there a way to auto launch the add-in without prompting the user to follow this wizard everytime?

Is there any other recommendations when it comes to Enterprise Vault for Exchange 2007 and performance for VDI envrionment when users tries to fetch an archived items?

Highly appreciate your input.

Regards,

Best Practice
Enterprise Vault
Information Governance
Integration
Performance
Tip-How to
Virtualization
Windows Server (2003-2008)
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    10 years ago

    Is the pop-up related to:

    New_Document_-_Royal_TSX.png

    Specifically the option 'Allow users to decide'

     

    See even if you make it automatically enable Vault Cache, and Virtual Vault, because of your thin client desktop stuff each time a user opens Outlook after they login, a 'new' Vault Cache/Virtual Vault will be created. Now if you do the header mode stuff, as is described in the compatibility charts, that will help. But it will still mean you get a FULL MDC built every time a user logs in.

18 Replies

Sort By
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    10 years ago

    Have you had a look at the latest compatibility guide, it suggests some steps for 'thin clients'.

  • habibalby's avatar
    habibalby
    Level 5
    10 years ago

    Hi Rob,

    Not actually, highly appreciate if you can post a link.

     

    Regards,

  • RahulG's avatar
    RahulG
    Level 6
    10 years ago

    https://support.symantec.com/en_US/article.TECH35595.html

  • RahulG's avatar
    RahulG
    Level 6
    10 years ago

    Link for compatibility guide https://support.symantec.com/en_US/article.TECH38537.html

  • habibalby's avatar
    habibalby
    Level 5
    10 years ago

    Hi Rob,

    Thanks for the link, It actually speaks about the published Outlook on Citrix environment via Terminal Services, where in my case is a Desktop installed with Outlook 2013 and Symantec Enterprise Vault Add-In plugin are installed on the same Machine.

    When user lauches Outlook, it promot with Enterprise Vault wizard and after that it takes the settings and it never prompt the user when he/she closes Outlook and relaunch it again. But when the user logs off of the Desktop and Relaunch Outlook, it prompt again to run the Enterprise Vault Wizard.

    Is there any settings on Enterprise Vault Server that can be done to stop this prompt?

    Regards,

     

  • habibalby's avatar
    habibalby
    Level 5
    10 years ago

    Hi Rahul,

    Outlook is online mode and OST file for first time login is being created on the Home Drive of the user.

    Regards,

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    10 years ago

    Is the pop-up related to:

    New_Document_-_Royal_TSX.png

    Specifically the option 'Allow users to decide'

     

    See even if you make it automatically enable Vault Cache, and Virtual Vault, because of your thin client desktop stuff each time a user opens Outlook after they login, a 'new' Vault Cache/Virtual Vault will be created. Now if you do the header mode stuff, as is described in the compatibility charts, that will help. But it will still mean you get a FULL MDC built every time a user logs in.

  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    if outlook is in online mode and it's a nonpersistant desktop then it doesnt make sense to have vault cache or virtual vault enabled for your users. can you :

    a) check your EV desktop policy for the setting? (see screenshot by rob above)

    b) post a screenshot of the wizard your users are getting?

  • habibalby's avatar
    habibalby
    Level 5
    10 years ago

    Hello,

    I don't have this settings; I'm using verison 10.0.4.1189.

    I will post the screen shot.

    Thanks,