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rajivgunnersing's avatar
rajivgunnersing
Level 3
5 years ago

Enterprise Vault issue when double clicking on archived item

Hi 

I have an issue when doubleclicking on an archived item for an entire enviroment they get an error 

But we can access the items via search an archive explorer 

I Have attached the client log an error they get when cliecking on the banner 

the item could not be downloaded oiom 80040116

Thanks

 

 

  • GertjanA's avatar
    GertjanA
    5 years ago

    Hello 

    If this is indeed for 1 item only, then Virgil is right. There are numerous entries in the KB part regarding OIOM errors. It might be there is aGPO restricting access/use of PST files. downloading an item requires the possibility to create a temporary PST.

    See https://www.veritas.com/support/en_US/article.100023825

     

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  • VirgilDobos's avatar
    VirgilDobos
    Moderator
    5 years ago

    Error 0x80040116 indicates that there is some issue with the file you are trying to access. 

    I would recommend doing a reset of the Vault Cache and see if that helps.

    If this helps, make sure the Vault Cache location is excluded from Antivirus scanning.

    • rajivgunnersing's avatar
      rajivgunnersing
      Level 3
      5 years ago

      Thank You for the reply 

      Vault cache was enabled i disbaled it in the desktop plolicy an still getting the same error - has this any thing to do with PST disable grow ?

       

    • GertjanA's avatar
      GertjanA
      Moderator
      5 years ago

      Hello 

      If this is indeed for 1 item only, then Virgil is right. There are numerous entries in the KB part regarding OIOM errors. It might be there is aGPO restricting access/use of PST files. downloading an item requires the possibility to create a temporary PST.

      See https://www.veritas.com/support/en_US/article.100023825

       

      • rajivgunnersing's avatar
        rajivgunnersing
        Level 3
        5 years ago

        Hi 

        It is everyone that cannot access when they double click on an archived item