Forum Discussion

trebor75's avatar
trebor75
Level 2
12 years ago

Enterprise Vault Outlook Add-in not displaying

Hello, I am trying to get the EV Outlook Add-in to function. It installs successfully and is Enabled, but does not show up as a menu item in Outlook. I verified that the appropriate registry keys a...
Enterprise Vault
Information Governance
Installing
Tip-How to
Troubleshooting
  • TonySterling's avatar
    TonySterling
    12 years ago

    Or you can use this client version that has some hotfixes:

    Cumulative Client Hotfix - Symantec Enterprise Vault for Microsoft Exchange 10.0.1 Build 1187

    Article:TECH192510  |  Created: 2012-07-06  |  Updated: 2012-07-06  |  Article URL http://www.symantec.com/docs/TECH192510

     

JesusWept3's avatar
JesusWept3
Level 6
12 years ago

It could be that Outlook is set to use Outlook Anywhere and the policy you are under is set to unload the client if RPC over HTTP is used, so you may want to try unchecking Outlook Anywhere from your profile and try again.

That being said, Outlook Anywhere may re-enable itself if a slow connection is detected, and then the client will once again unload unless the policy is changed.

Other things may be that the mailbox you are connecting to isn't enabled
It could be that the OST isn't pulling down the hidden message correctly
or it could be that the desktop policy is set to hide all those buttons from you