Forum Discussion

bagrationi's avatar
bagrationi
Level 5
15 years ago

Enterprise Vault services do not start


 Hello,

I have a problem in my Enterprise Vault environment.

So, the problem is that E-vault services do not start. In "Administrators Guide" i've seen that If Enterprise Vault services do not start and report a login failure, the most likely cause of the problem is that the password that has been supplied for the Vault Service account is wrong. If you supply an incorrect password, there will be login failures from all Enterprise Vault services.

It's clear all and understood.
Really i've forgotten my user account password and i accordingly change it. After this behavior the problem still persist in my production. I need very quick response  and resolution of this issue.

How to make it, how to solve this problem that all services still were worked in a normal mode.. ?


Any suggestion will be appreciated,  thanks in advance.


Best Practice
Enterprise Vault
Information Governance
Tip-How to
  • GertjanA's avatar
    GertjanA
    15 years ago
    Hello Bagrationi.

    Sounds like a system down to me. You might be better of calling support.

    Try this:
    1. Open services.msc on the ev-server
    2. get the properties of the ev admin service and the ev-directory service.
    3. goto logon tab
    4. set the password to what you changed it to.
    5. Start adminservice
    6. Start Directory service
    7. Open Vault console, logging in as Vault Service Account
    8. Right click the line " Directory on ' directory server' "
    9. Choose properties, then tab Service Account
    10. Change password there, apply.
    11. Verify that password is changed correctly (eventviewer etc)
    12. restart admin service
    If you have multiple EV-servers, then do step 1 to 6 on the other servers also.

    If this is production, do call support.

    Gertjan

9 Replies

Sort By
  • bagrationi's avatar
    bagrationi
    Level 5
    15 years ago

     As to the admin service,... no admin service and nor another vault services i cannot start.

    ...... And second issue:  Do you really recommend me that if i set a new password  on the service account all services will work correctly ?
  • bagrationi's avatar
    bagrationi
    Level 5
    15 years ago
    .... I can give you more info, that i cannot open the E-vault administration console.

    It displays a following message: Could not connect to the Enterprise Vault Directory on <machine name>
                                                                Check that <machine name> is available on the network and that the Enterprise Vault Directory Service is running.

    In event viewer i see the following two event id: Error numbers 7000 and 7038
  • bagrationi's avatar
    bagrationi
    Level 5
    15 years ago

     So, as i mentioned about the error numbers, they are two event id - 7000 and 7038.

    Error event id: 7000, Source: Service Control Manager  

    The Enterprise Vault Admin Service service failed to start due to the following error:

    The service did not start due to a logon failure.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


     

    Error event id: 7038, Source: Service Control Manager 

    The EnterpriseVaultAdminService service was unable to log on as HELP\evtest with the currently configured password due to the following error:

    Logon failure: unknown user name or bad password.

    To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

  • Liam_Finn1's avatar
    Liam_Finn1
    Level 6
    15 years ago
    Did you check each service and ensure that it is configured to logon as your service account as DOMAINNAME\SERVICE ACCOUNT and the password is correct

    Also check to see if the EV service account is locked out or not
  • GertjanA's avatar
    GertjanA
    Moderator
    15 years ago
    Hello Bagrationi.

    Sounds like a system down to me. You might be better of calling support.

    Try this:
    1. Open services.msc on the ev-server
    2. get the properties of the ev admin service and the ev-directory service.
    3. goto logon tab
    4. set the password to what you changed it to.
    5. Start adminservice
    6. Start Directory service
    7. Open Vault console, logging in as Vault Service Account
    8. Right click the line " Directory on ' directory server' "
    9. Choose properties, then tab Service Account
    10. Change password there, apply.
    11. Verify that password is changed correctly (eventviewer etc)
    12. restart admin service
    If you have multiple EV-servers, then do step 1 to 6 on the other servers also.

    If this is production, do call support.

    Gertjan

  • bagrationi's avatar
    bagrationi
    Level 5
    15 years ago
     Thank you very much guys,

    your suggestions and responses was very convenient for me.

    The problem is solved.