Forum Discussion

Rob_dos_Ramos's avatar
Rob_dos_Ramos
Level 6
12 years ago

Error 13360 and 6796

Hi All,   Have another situation. Have a clinet who is receiving loads of 13360 and 6796 errors (non stop)     Event Type: Error Event Source: Enterprise Vault  Event Category: Storage ...
Enterprise Vault
Information Governance
Troubleshooting
  • Jeff_Shotton's avatar
    Jeff_Shotton
    12 years ago

    I figured it out.

    You have EV9 sp3 and you applied the following hotfix: http://www.symantec.com/docs/TECH196642

    However, the SQL script in that patch has not been run against the vault store database.

    Regards,

    Jeff

Jeff_Shotton's avatar
Jeff_Shotton
Level 6
12 years ago

I think the first thing to try is validate if dbo.GetFoldersWithUserDeletedItemsForArchive actually exists (in any vault store).

Rob, I cant find this in either the install scripts, EV9 or EV10. This makes me think it was something brought in with a patch to correct a specific issue. And maybe you are running the binaries, but the SQL was not applied.

Which version are you running, which service pack, and what hotfixes have been installed.

If you aren't sure, just post the EVfileversions.txt file from a deployment scanner output.

Regards,

Jeff