Event 6796 and 13360
Hi all,
Got a kind of weird issue in regard to the two events above.
I've searched around and haven't been able to find a matching discussion or tech note for this.
So far I've only been able to identify this for one perticular user.
But the Event information is more or less the same as the other discussions/tech notes.
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Event: 13360, Storage Archive:
An error was detected while accessing the Vault Database 'EVMBXVaultstore' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) [lines {1393,1395,1410,1428}] built Aug 6 19:31:21 2010):
Description:
dbo.uspcu_Vault Error: VaultId = "10BAE3771BA6884409123569CDA6BB7721110000evaultsite" does not exist.
SQL Command:
uspi_Saveset
Additional Microsoft supplied information:
Source: Microsoft OLE DB Provider for SQL Server
Number: 0x80040e14
SQL State: 42000
Native Error: 00050000
HRESULT 0x80040e14
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Event 6796, Storage Archive:
A COM exception has been raised.
<0x80040e14>
Internal reference
.\VaultStoreDB.cpp (CVaultStoreDB::AddSaveset) [lines {...,2498,2499,2500,2501,2502,2503,2504,2505,2506,2507,2508,2516}] built Aug 6 19:34:14 2010
An exception is raised when a process encounters an unexpected fault.
For more information, see Help and Support Center at
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A couple of questions: the VaultID = in the first event, what does that vaultid transalte to ?
I've checked and there is not vaultid with that number/character sequence.
Also this perticular setup don't have any fingerprint database created (EV9 OR), the reason is it's going to be decommisioned once the the mailboxes have been migrated to a new environment incl. new EV setup.
Customer need to archive the mailboxes to speed up the migration.
Does EV9 require a Fingerprint DB or should it work without it ?
- Its a side effect of DeleteEmptyFolders in recent versions of EV Here is a technote: http://www.symantec.com/business/support/index?page=content&id=TECH75282