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Majid's avatar
Majid
Level 5
13 years ago

EV 10 MAC OS X client with Outlook 2011

Hi, I am trying to use EV 10 MAC client with Outlook 2011 for MAC. I have installed the EV plugin and the login has been done properly and i can see the EV toolbar, also the seach vault functionali...
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  • Chris_Alleman's avatar
    Chris_Alleman
    13 years ago

    Hi Majid,

    1.) Please see the following TechNote, I believe you will need to register the user as a MAC user and rebuild their shortcuts for this to work correctly: http://www.symantec.com/docs/TECH157485

    2.) Still looking into this for you; are you able to successfully synchronize the users mailbox from the VAC? Are you sure you are modifying the correct Desktop Policy?

    3.) These steps should allow you to delete the add-in:

    -  Go into the Preferences Manager, right click (or Command-Click on a single button mouse) and select 'Remove.'  This will remove the preferences icon.

    -  Browse to Library > Application Support and drag the Symantec Enterprise Vault folder to the Trash.

    -  Go into the Activity Monitor and quit both of the Enterprise Vault processes you find there.

    This does not require a reboot to take effect.

     

    Hope these help!

    -Chris

Majid's avatar
Majid
Level 5
13 years ago

1) Delete the EVANon website in IIS and rerun the script with a new normal user. Rerun the OWA web plugins on CAS servers. 2) Check the authentication used for OWA and if IWA is used configure constrained delegation. Thanks for the link chris, followed it and it worked like a charm. For MAC user i enabled a seperate mailbox policy where i enabled the banner and link to the archived item, recreated the shortcuts for the MAC user using the RestoreShortcutBody key and i was able to see the archived items, view them, restore and store items on the MAC client. Regarding the second point I did the same steps what you have mentioned, but i was not able to see the changes. Now the interesting point here is that yesterday when i was working on it to test it, the plugins were now showing the store button, so the change actually got synchronized after some time, i dont know maybe a day or something. I have changed the desktop policy again to remove the store button and i have synchd the users and the changes were imediate on Outlook clients but again the MAC client still has the store button visible (restarted the MAC machine as well). So i have just left it and will check it after a day to see if it gets synchronized. Will update this thread with my results. Regards, Majid.