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demo4119's avatar
demo4119
Level 6
15 years ago

EV 8.02 upgrading to EV8.03 failure with rpc server unavailable

Hi

Need advise for the below mentioned upgrading.
Basically , im performing an inplace upgrade from ev8.02 to ev8.03 and following the upgrading steps.

But still failed with all the ev services status with error. When i tried to manual start the services it prompt RPC server is unavailable.

Thanks,

Regards
Demo4119

Deploying
Enterprise Vault
Information Governance

4 Replies

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  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago
    open SQL and go to the ComputerEntry table, make sure all the ComputerName and ComputerNameAlternates are pingable from the server you are running the upgrade from
    usually its a DNS issue or a firewall/routing issue
  • demo4119's avatar
    demo4119
    Level 6
    15 years ago
    Im able to ping the alias and actual name.
    But i do have the win event id error on both ev services.

    An error occurred in the thread control of the Enterprise Vault .NET server processes

    Error: <0x80131040>
    Reference: LSM/cci
    Additional Info: KVS.EnterpriseVault.SystemServerManager