Forum Discussion

Anders_B1's avatar
Anders_B1
Level 4
12 years ago

EV client - problems opening archived items

EV Client 10.0.1, EV server version 9.0.0. Some users have problems when opening same archived e-mail more than one time. First time they open the archived e-mail in outlook (dobbel-click), it is...
Enterprise Vault
Information Governance
Tip-How to
Troubleshooting
Windows 7
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    12 years ago

    It appears that the download the second time around works, but the error is when trying to write that file to disk:

     

    06/06/2013 10:01:15.518[6344][L]: DesktopCommon::WriteAndOpenFile: 0x0
06/06/2013 10:01:15.519[6344][L]: DesktopCommon::GetEVTempPath: 0x0
06/06/2013 10:01:15.519[6344][L]: ~DesktopCommon::GetEVTempPath: 0x0
06/06/2013 10:01:15.520[6344][L]: ~DesktopCommon::WriteAndOpenFile: 0x80070020

     

    If that error code is a windows error code then it means 'sharing violation'.

    What's happening with regards to antivirus on this workstation?  Any chance that you can exclude the TEMP path from the scanning, or completely uninstall A/V, and see if fixes it....

gnkev's avatar
gnkev
Level 3
12 years ago

Yes i can see the log file attached; there are some errors regarding some point.

http://www.symantec.com/docs/TECH155145

I have some questions (you can copy and paste to answer near to the question ;):

Outlook cache is enabled?

Outlook conenction status is set to TCP IP?

Which message errors are you receving from archive explorer and search browser?

Outlook versione installed is? on which computer OS?

When have you noticed this issue?