After installing the 10.0.4 Oulook add-in on multiple machines, I receive the following error every time a user logs into Windows: "Enterprise Vault Outlook Add-In could not establish a connection to your Exchange Mailbox. Restart Outlook and, if the same error occurs repeatedly, call your helpdesk." I suspect that it comes up when Lync is starting. Otherwise, it seems to function properly. Any ideas? Windows 7 64-bit Enterprise Vault Server 10.0.3 Hotfix 2 Outlook Add-In 10.0.4 Outlook 2010 Lync 2010

Hi, Following article will help you. Troubleshooting Exchange connectivity issues with Enterprise Vault (EV) http://www.symantec.com/docs/TECH35774

You can have look on https://www-secure.symantec.com/connect/forums/enterprise-vault-and-support-archiving-ms-lync-2010

Hmm.. When exactly does this appear? If you launch Windows, login, and wait 5 minutes then start Outlook.. does it appear? After that if you open Lync does it appear? If you launch Windows, login, and wait 5 minutes then start Lync... does it appear? And then if you open Outlook, does it appear?

It happens right after login. Launching Outlook or Lync at any point after the login doesn't result in an error. Configuring Lync to not Automatically start at login doesn't resolve the issue either. Sorry for the late replies. I wasn't getting notifications from this post although I am subscribed.

I have a client with the same problem, resetevclient.exe didn't resolve it. Any thoughts Windows XP SP3 Outlook 2010 Enterprise Vault 10.0.4 (Server and Client) Exchange 2010

EV Outlook Add-In could not establish a connection to your Exchange Mailbox

23 Replies

EV_Ajay
Level 6
11 years ago
Hi,

Following article will help you.

Troubleshooting Exchange connectivity issues with Enterprise Vault (EV)
http://www.symantec.com/docs/TECH35774
EV_Ajay
Level 6
11 years ago
You can have look on

https://www-secure.symantec.com/connect/forums/enterprise-vault-and-support-archiving-ms-lync-2010
Rob_Wilcox1
Level 6
11 years ago
Hmm.. When exactly does this appear?

If you launch Windows, login, and wait 5 minutes then start Outlook.. does it appear?

After that if you open Lync does it appear?

If you launch Windows, login, and wait 5 minutes then start Lync... does it appear?

And then if you open Outlook, does it appear?
don_sanders
Level 3
11 years ago
It happens right after login.

Launching Outlook or Lync at any point after the login doesn't result in an error.

Configuring Lync to not Automatically start at login doesn't resolve the issue either.

Sorry for the late replies. I wasn't getting notifications from this post although I am subscribed.
Eric_C1
Level 2
11 years ago
I have a client with the same problem, resetevclient.exe didn't resolve it. Any thoughts

Windows XP SP3

Outlook 2010

Enterprise Vault 10.0.4 (Server and Client)

Exchange 2010
GabeV
Level 6
11 years ago
Do you have an EV client log that we can look at it?
don_sanders
Level 3
11 years ago
Here's one with personal info removed. Note that the error popped up about a minute or so before this log starts when logging into windows. This log doesn't start until Outlook was started a minute after the error was generated.
ev_client_log_20130927123011.txt10 KB
don_sanders
Level 3
11 years ago
The link didn't seem to work for me but here you go...
ev_client_log.zip68 KB
GabeV
Level 6
11 years ago
I forgot to ask you to enable maximum tracing. I see some errors with hex code 0x80020006. There are some TN about these kind of errors related to others add-ins installed on the client:

IDispatch::GetIDsOfNames("MessageClass") failed, error 80020006

If you can enable maximum tracing and post a new client log, we can try to confim if this is the case or not.
GabeV
Level 6
11 years ago
Sorry about the link ... do you know if there are others add-in installed in Outlook that could be affecting the EV Outlook add-in? If so, try to disable each 3rd-party add-in to narrow down the issue.