I entirely agree with wildman and Symantec have left a great many customers - including me - extremely unhappy. I can quite understand the challenges to EV with Exchange 2010 and we are holding off our Exchange 2003 -> 2010 migration whilst we wait for EV9. However, irrespective of Exchange 2010 the release of Office 2010 and particular Outlook 2010 was hardly a minor update and was much anticipated by lots of organisations. This makes the statement:
"EV 9.0 will included support for Exchange 2010 SP1 (not original release) but will not provide support for Outlook 2010."
all the more irritating each time I read it. I simply cannot understand the lack of any update to the EV 8 client to work with Outlook 2010, let alone the lack of planning for an EV9 client. What kind of bizarre product strategy decides that an otherwise pretty good vaulting product should actually stop working for its primary customer - the end user?
Presumably a result of the same extraordinary thinking as is demonstrated in the following statement by Nick Wade in http://www.symantec.com/connect/blogs/support-exchange-2010-symantec-enterprise-vault-coming :
"The adoption of Exchange 2010, even before Service Pack 1 has been interestingly rapid and out of sync with historical trends of pre-SP1 production deployments of Exchange Server and other things."
WHAT? Probably the most important architectural update and improvement to the world's premier Windows-based messaging product for nearly a decade - and Symantec are surprised that people wanted to buy it? If I was a shareholder, I think I'd have been organising a lynch mob after hearing that one ...
If anyone is still reading this I am actually using the 7.5.18918 add-in with OL 2010 which happily retrieves vaulted tems and, if a user is configured to have an offline vault, this configuration is capable of downloading vaulted items into the offline cache (very important for us). For search, direct access to the vault via a browser is perfectly acceptable as previously mentioned by Rob Wilcox. The only issue I have is not being able to specifically manage the offline vault, as vaulted items are only ever downloaded after a prompt when they're opened; there doesn't appear to be any way of forcing a full sync of the offline vault without the EV menu options being available (unless anyone knows otherwise?).
If I've achieved this much with just an EV 7 client, then the fundamental functionality is there even if the UI isn't - so why on earth haven't Symantec done something at least for their Outlook 2010 customers ?!?