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K_G's avatar
K_G
Level 6
14 years ago

outlook 2010 64 bit support?

hi,

do you know the release date or version for outlook 2010 64 bit version for ev addins?

thanks...

Enterprise Vault
Information Governance
  • Paul_Grimshaw's avatar
    Paul_Grimshaw
    13 years ago

    The issue that Rob identified has been fixed in EV 9.0.3

    That was fixed because the client was trying to locate the InstallPath registry key under:

    HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\Install\

    However, the installer had placed the key under:
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install\

    You can workaround the issue whilst you wait until 9.0.3 to be released by creating a copy of the InstallPath value in the native x64 registry, not the wow6432 node by creating the following:-

    HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Install

    REG_SZ value InstallPath = <Path to ev root folder>, typically “C:\Program
    Files (x86)\Enterprise Vault\”

    If you do that on one client and it all works then you know you have the same issue.

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  • K_G's avatar
    K_G
    Level 6
    14 years ago

    32 bit client shortcut changed with ev items when archived or restored.

    but 64 bit office outlook clients changed the item icon to unread exchange icon when archived,restore also changed to readed item.but no ev items.these are typical exchage forms.

    i reboot the pc,reinstall addin,try with different user and pc,reset ev client dont change the situation.

     

    so if it is supported what is the problem?

     

    thanks...

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    14 years ago

    What Operating System is this on?

    Is this for one or all users?

    Exactly which Enterprise Vault Outlook Addin did you install?

    Are you familiar with generating a client trace?

  • K_G's avatar
    K_G
    Level 6
    14 years ago

    yes all of the 64 bit users OS and outlook.

    i installed 9.02 addin also same version.

    i will also collect and analyze client trace.

  • K_G's avatar
    K_G
    Level 6
    14 years ago

    64 bit os 32 bit outlook clients can use full properties of ev add-in 

    but 64 bit outlook clients archiving restoring buttons couldnt seen.(ev buttons are available,but when i archive 1 item ,item icon changed with exchange unread icon,when i restored the same item item changed the exchange read icon fom.)

    what is yor idea?

    thanks...

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    14 years ago

    Okay, a few questions...

    Is it a clean install of the Add-in on the 64 bit machine?  Did you install the HTTP Addin?  Do you have a client trace with maximum logging enabled?

     

    Is it Office 2010 in each case?

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    14 years ago

    I should add.. I'd suggest logging a call with Support, now that you have found a problematic machine.