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Kristjan's avatar
Kristjan
Level 4
17 years ago

Exchange Provisioning task

Hi,

Exchange Provisioning task doesnt work, no significant changes wasnt made since it last worked.

If i run it, no report is generated, i cant enable new users and there is no errors in eventlog.

Enterprise Vault version is 7.5 and exchange version is 2007 SP1




  • Hi

    Problem is solved, fault was in backupscript wich didnt bring the EV services out of "read-only" mode after backup.

    Thanks everyone 4 help

10 Replies

  • Have you tried Dtracing on this process?
     
    What does the log file say when you run provisioning in the Program Files/Enterprise Vault/Reports directory?
  • When i run the provisioning task in normal or report mode, no log is created.

    My Dtrace log:

    DTrace trace log

    [Opened: 2008/03/05 16:15:25]

    VAC trace entry info

      Trace category:

        Mailbox provisioning issues (Exchange)

      Title:

        provisioning task

      Case description:

          Start time:

        05/03/2008 16:15:24

    Enabled Trace options

    Id    Name                             Detail     Include Events

    20  - EvExchangePolicySyncTask         Verbose    Yes        

    Display Filter:

      Include strings:

        EV-

        EV:

        EV~

      Exclude strings:

        CMMStream

        DBFramework

        DirectoryConnection

    Running in Terminal Services session...

      Monitoring debug output from processes running in the console session

      Monitoring debug output from processes running in the current Terminal Services session

    **** DTrace exit - log terminated

    Registry info

    HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault

     Driver   (SZ) SQL Server

     DriverVersion   (SZ) 3.50.0305

     ClientAuthenticationWellKnownSids   (MULTI_SZ) S-1-1-0,S-1-5-11

     SynchroniseFSASharePermissions   (DWORD) 1  [0x1]

     SiteID   (SZ) 19B36DCAFA272A141AFE994E313AE8B5D1d10000arhiiv.just.sise

     ConvertRTFCoverToText   (DWORD) 0  [0x0]

     HebrewText   (DWORD) 0  [0x0]

     HebrewHTML   (DWORD) 0  [0x0]

     BypassConversions   (DWORD) 0  [0x0]

     ConvertExcelToText   (SZ) 1

     ConvertWordToText   (SZ) 0

     ExcludedFileTypesFromConversion   (SZ) .ABS.AIF.AIFC.AIFF.ASF.ASX.AU.AVI.BIN.BMP.BP.C2D.CBT.CCD.CD.CDI.CHM.CIF.CUR.DAT.DAO.DVS.DWI.ENC.EVT.FCD.FDM.FP.GCD.GI.GIF.GTS.HLP.ICO.IMG.ISO.JFI.JFIF.JIF.JPE.JPEG.JPG.JTF.M1V.M2V.M3U.MDF.MDS.MID.MMM.MOD.MODV.MOO.MOOV.MOV.MP2.MPA.MPE.MPEG.MPEGA.MPEGV.MPG.MPM.MPP.MPV.MSO.NRG.OLE.PAB.PDI.PJPEG.PLS.PNG.POI.PST.PUB.PXI.QT.QTM.QTW.RA.RAM.RAW.RM.RMI.RMJ.RMX.RP.RV.SND.SNP.SWA.SWF.TAO.TIF.TIFF.VDO.VIV.WAV.WMV.Z01.Z02.Z03.Z04.Z05.Z06.Z07.Z09.Z10.Z08.

     ConversionTimeout   (SZ) 10

     ConversionTimeoutArchiveFiles   (SZ) 10

     MemLimitForTextConversionFallback   (DWORD) 30  [0x1e]

     \Admin

      UseLanmanNameForSCM   (SZ) 0

      Language   (SZ) EN

      AutoCreateMailbox   (SZ) 1

      PstComputerDomainFilterCheck   (SZ) 0

      PstComputerDomainFilter   (SZ) 0

      PstComputerComputerFilterCheck   (SZ) 0

      PstComputerComputerFilter   (SZ) 0



  •   PstFileMailboxFilterCheck   (SZ) 0

      PstFileMailboxWhereFilter   (SZ) 5

      PstFileMailboxWhereField   (SZ) 5

      PstFileMailboxContainsFilter   (SZ) 5

      PstFileMigrationStatusCheck   (SZ) 0

      PstFileMigrationStatus   (SZ) 0

      PartitionSerial   (SZ) 2

      ExchProvisioningTaskRunNowReportingMode   (SZ) 0

      RunNowReportingMode   (SZ) 0

      RunNowContinuousMode   (SZ) 1

      RunNowMailboxesMode   (SZ) 0

      RunNowNumberItems   (SZ) 200

      LastVolumePolicySelected   (SZ) Default FSA Volume Policy

      LastFolderPolicySelected   (SZ) Default FSA Folder Policy

      LastRetFolderPolicySelected   (SZ) Default FSA Folder Policy

      FSATaskRunNowReportingMode   (SZ) 0

      ResetAuthorizationStore   (SZ) 0

      MigrateCredentials   (SZ) 0

      PopulateExtendedSettingTypes   (SZ) 0

      NewPolicyRetCatId   (SZ) 0

      LastExportFilterArchivesOption   (SZ) 1

      LastExportFilterArchivesAttribute   (SZ) 0

      LastExportFilterOption   (SZ) 0

      LastExportUseRC(Age)   (SZ) 0

      LastExportRCIdentity   (SZ) 2

      LastExportRCIdentity(Age)   (SZ) 2

      LastExportRemoveFolderItem   (SZ) 0

      LastExportSubfolders   (SZ) 1

      LastExportPstFilePath   (SZ) D:\

      LastExportSplitPSTByRC   (SZ) 0

      LastExportLimitPSTSize   (SZ) 0

      LastExportPSTSize   (SZ) 600

      LastExportPSTHierarchy   (SZ) 0

      LastExportPSTFolder   (SZ) 0

      LastExportPSTUnicode   (SZ) 0

      \ConfigState

       Clus   (DWORD) 1  [0x1]

       ClusResourceGroup   (SZ) arhiiv

       ClusVirtualServer   (SZ) ARHIIV

     \AdminService

      AnonymousPermissionsChangeWarning   (DWORD) 1  [0x1]

      Configured   (DWORD) 1  [0x1]

     \Agents

      MaxNumOfRecipients   (DWORD) 5000  [0x1388]

      SkipRecipCheckSize   (DWORD) 750  [0x2ee]

      ProfileExpire   (DWORD) 3  [0x3]

      JournalTaskAccounts   (SZ)

     \Clustering

      Cluster   (DWORD) 1  [0x1]

      ComputerName   (SZ) ARHIIV

      ClusterNetworkFQDN   (SZ) ARHIIV.just.sise

      ClusterNetworkHostName   (SZ) ARHIIV

      ClusterNetworkName   (SZ) ARHIIV

     \Directory

      \DirectoryService

       Database Type   (DWORD) 0  [0x0]

       Network Type   (DWORD) 1  [0x1]

       Database Name   (SZ) EnterpriseVaultDirectory

       SQLServer Name   (SZ) sqlarhiiv\ait,4916

       SQLServer Protocol   (SZ) TCP/IP

       DSN Type   (SZ) SYSTEM

       LogDatabaseInformation   (DWORD) 0  [0x0]

     \FSA

      LogLevel   (DWORD) 0  [0x0]

      \Reporting

       RDThreads   (DWORD) 8  [0x8]

       RDBufferSize   (DWORD) 48  [0x30]

       ScanThreads   (DWORD) 5  [0x5]

       WebServiceTimeout   (DWORD) 20  [0x14]

       FilePartSize   (DWORD) 500  [0x1f4]

       ReportingServer   (SZ)

     \Install

      Version   (SZ) 7.5-RG1250

      InstallPath   (SZ) C:\Program Files\Enterprise Vault

      ProgramFolder   (SZ) Enterprise Vault

      InstallationDate   (SZ) 12-7-2007 00:48:56

      Installer   (SZ) JUSTMIN\evservice

      VaultServices   (SZ) Installed

      AdminClient   (SZ) Installed

      WebApplication   (SZ) Installed

      OWAforExch2003BE   (SZ) Not Installed

  • Just a thought, is anything showing up in the "Enterprise Vault" event log?
     
    When provision starts, you see event 41102...and when it ends "normally" you see event 41104.
     
     
  • Bobby is right, have a look at the Eventlog, is there anything unusual?

    Cheers
    Michel
  • Hi,

    There is nothing in eventlog, no errors or no events about the task running at all:(
  • That's pretty odd.
    I assume you have restarted all services?
  • Hi,

    Yes, restarted all the services and restarted both cluster nodes.

    Last time the task ran, was 3 days ago, no changes has been made since. On 28 feb, i installed SP2, but after that it worked fine.
  • Hi

    Problem is solved, fault was in backupscript wich didnt bring the EV services out of "read-only" mode after backup.

    Thanks everyone 4 help
  • Thanks Kristjan. we had the exact same problem. Backup script wasn't restarting the task scheduler to put it back in read write mode. I couldn't figure out why it would work after a reboot, but hang after a day or two.