Export to PST not exporting all items

Hello all,

I need to export all items from the personal folder of a user (not under inbox). So I run through the archive export wizard, export PST and select the folder \Personal. I make sure I've selected export items from subfolders below root too.

120px_Snap 2015-10-30 at 09.34.10.png

When I export, it only exports about 1100 of an expected 23K items. Just looking at the root folder - which has 451 items - I can see nothing has been exported from there.

Export report says nothing has failed:

Results Summary:
---------------------------------------

User Name : Processed
Storage server: ServerName
Exported = 1108; Failed = 0; Remaining = 0 (0%)
Number of PST files/.cfg files created: 1

Number archives processed:       1
Number archives being processed:   0
Number archives part processed:       0
Number archives not processed:       0
Number archives failed:           0

{end of report}

The user did move their items into this folder from elsewhere but they are showing as expected in search. There are no shortcuts for some of these messages but I can't see how that would be relevant to the archive export.

Any ideas?

Enterprise Vault

Information Governance

Troubleshooting

Windows Server (2003-2008)

GertjanA
10 years ago
Hello Ben,

I've seen that too a few times. It has to do with the update moved shortcut location. There seems to be a small (but annoying) issue, where a shortcut is being moved. The location is updated. You then want to restore the (moved) item to the CURRENT location, which you expect to be the NEW folder (to where the shortcut was moved). The restoring shows the item being restored to the new folder, but when looking in Outlook, you find the item in the ORIGINAL folder.

This might be the same. I believe however also that exporting an archive is not using the index of the archive to export, but simply reads the content and export that. You might however want to try an Index-rebuild for that archive (if it is not too big) to remove any indexing issue.

You also might want to give yourself permissions on that archive, then try restoring an item from that 'Personal' folder to 'orginal location'. It should export that to your mailbox, in the location \personal\ (will be created if it does not exist). See where the item actually goes to.

See http://www.veritas.com/docs/000006532 for the KB-article.

Greetz,

GJ

GertjanA
Moderator
10 years ago
Hello Ben,

I've seen that too a few times. It has to do with the update moved shortcut location. There seems to be a small (but annoying) issue, where a shortcut is being moved. The location is updated. You then want to restore the (moved) item to the CURRENT location, which you expect to be the NEW folder (to where the shortcut was moved). The restoring shows the item being restored to the new folder, but when looking in Outlook, you find the item in the ORIGINAL folder.

This might be the same. I believe however also that exporting an archive is not using the index of the archive to export, but simply reads the content and export that. You might however want to try an Index-rebuild for that archive (if it is not too big) to remove any indexing issue.

You also might want to give yourself permissions on that archive, then try restoring an item from that 'Personal' folder to 'orginal location'. It should export that to your mailbox, in the location \personal\ (will be created if it does not exist). See where the item actually goes to.

See http://www.veritas.com/docs/000006532 for the KB-article.

Greetz,

GJ
Fremont
Level 5
10 years ago

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Bruce_Cranksh1

Level 6

10 years ago

What about doing a Dtrace and monitor the PSTMigrator counter?

That should provide more info

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Ben_Shorehill
Level 4
10 years ago
Thanks Bruce,

No events posted when I run it with dtrace monitoring PSTMigrator.

DTrace trace log for server: LDC-EV3.internal.ldc.co.uk
[Opened: 2015/10/30 12:16:35]

Windows version: 6.1.7601 (Windows Server 2008 R2, Service Pack 1)

Time zone: GMT Standard Time
Time difference to UTC: +0:00

-----

Enabled Trace options

Id Name Detail Include Events
97 - PSTMigrator Verbose Yes

-----

Display Filter:
Include strings:
EV-
EV:
EV~

Exclude strings:
DBFramework
DirectoryConnection
-----

Current File Rollover Settings: 100Mb

-----

Running in Terminal Services session...
Monitoring debug output from processes running in the console session
Monitoring debug output from processes running in the current Terminal Services session

480   12:21:03.648   [17992]   (MigratorServer) WDBG EV: CProcessState::SetStopping
481   12:21:03.648   [17992]   (MigratorServer) WDBG EV: CProcessState::SetStopping
WiTSend
Level 6
10 years ago
Check the message class of some of the non-exported items and make sure that message class is included in the PST policy.
Ben_Shorehill
Level 4
10 years ago
Thanks for the reply.

Does the PST policy relate here? What if I am exporting a user who no longer exists in AD and is therefore no longer in a Provisioning Group?

Anyway, they're all IPM.Note which is in that user's PST policy.

Any other suggestions?