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EVRocks's avatar
EVRocks
Level 5
12 years ago

Failed Index Volume

We have EV 10.0.3 for Exchange 2007 and recently we ended up with Indexing issue on only Journal mailbox. We cannot search on Journal mailbox from December 2012. Going to Indexing on the EV console w...
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Windows Server (2003-2008)
  • EVRocks's avatar
    EVRocks
    12 years ago

    There were two subfolders that appear to be missing in the Storage area for Enterprise Vault.

    EV pointing to missing DVS files in these locations that were attempting to be indexed. The Index Service was hanging on searching for these items causing the JournalArchive table to build up with items ready to be committed to index.

    RESOLUTION:

    Since there were not any backups to restore the DVS Files back to this folder, the pointers in the Vault Store database were removed using the DeleteSingleSaveset procedure.  Once these pointers were removed, the Journal Index Volume started to update correctly and cleared the items waiting to be indexed from the JournalArchive table of the Vault Store.

    it's not known how and why these items gone missing completley despite of having backing up EV every night.

    It took over three months to completly fix this issue. I hope this will not happen to anyone elae during the EV migration to 10.0.

EVRocks's avatar
EVRocks
Level 5
12 years ago

There were two subfolders that appear to be missing in the Storage area for Enterprise Vault.

EV pointing to missing DVS files in these locations that were attempting to be indexed. The Index Service was hanging on searching for these items causing the JournalArchive table to build up with items ready to be committed to index.

RESOLUTION:

Since there were not any backups to restore the DVS Files back to this folder, the pointers in the Vault Store database were removed using the DeleteSingleSaveset procedure.  Once these pointers were removed, the Journal Index Volume started to update correctly and cleared the items waiting to be indexed from the JournalArchive table of the Vault Store.

it's not known how and why these items gone missing completley despite of having backing up EV every night.

It took over three months to completly fix this issue. I hope this will not happen to anyone elae during the EV migration to 10.0.