FSA Problem

Question

Hi,
	
	I'm runing EV 8 SP4 for FSA. We have four 2008 R2 64 bit servers. Three of them are OK, but one has problems...
	
	The deployment scanner says that it&nbsp;is&nbsp;"Unable to determine the version of the .NET Framework" but it has the same roles and features installed as the other three servers.
	
	I was able to remotely install the FSA agent with no problem and have configured volumes and folders to archive. When the archiving begins I get the following event:
	
	&nbsp; Log Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Symantec Enterprise Vault
	&nbsp; Source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enterprise Vault
	&nbsp; Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 05/07/2010 21:00:03
	&nbsp; Event ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 41146
	&nbsp; Task Category: File System Archiving Task
	&nbsp; Level:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Error
	&nbsp; Keywords:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Classic
	&nbsp; User:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; N/A
	&nbsp; Computer:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CORP0-ACV-001.btw.gov.uk
	&nbsp; Description:
	&nbsp; Error getting system folder using WMI on server name: corp0-fs-002.btw.gov.uk
	&nbsp; Reason: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
	
	Can anyone suggest what's wrong?

Thanks,
	
	Paul.

paul_daley · Answer

The four servers are all file servers.

On the one that has problems, c:\Windows\Microsoft.NET\Framework\v2.0.50727&nbsp;does exists.

Thanks...

paul_daley · Answer

On the file server I'm also getting lots of these:

Log Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Symantec Enterprise Vault
	Source:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enterprise Vault
	Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 06/07/2010 11:58:48
	Event ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 28691
	Task Category: File Blocking Service
	Level:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Error
	Keywords:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Classic
	User:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; N/A
	Computer:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CORP0-FS-002.btw.gov.uk
	Description:
	Could not update the local registry cache with file blocking targets and registry information.
	Reason:The parameter is incorrect.&nbsp; [0x80070057]

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
	Event Xml:
	&nbsp;

gertjana · Answer

Hi Paul,

On the affected server, is the .net enabled? You might have the folder, but that does not mean it is enabled I think.
I have no hands-on experience with FSA, but here is what I would check/do, based on the errors.

Could you turn off the firewall on that server?
Could you turn off UAC on that server?
Does the VSA has appropriate rights? (if applicable, again I am no FSA-expert)
Does the account you use for the agent has appropriate rights?
Are the servers all in the same OU, and do they have the same policies applied?

paul_daley · Answer

I've tried turning off the firewall but this makes no difference. I've already added an exception for the three EV service programs.

The VSA is a local admin, and the agents run as this account.

The servers are all in the same OU.

I don't really want to turn off UAC...

gertjana · Answer

Hi Paul,

I understand not wanting to trun off UAC, but it is a test... If it then works, you know it is 'something' with UAC.

I am out of ideas here, so I hope someone else will answer.

Forum Discussion

FSA Problem

5 Replies

Related Content

EV FSA License

EV FSA Query to list top folders

FSA recall error

Opening placeholders without FSA agent

Problem clean

Recent Discussions

EV Client Reset for MAC book

Attachments in Mails - EnterprsieVault

Enterprise Vault MPIP encrypted email decryption is not working

Defender 365 detecting malware in a CAB/DVSSP file

Broken link