Forum Discussion

_Benny_'s avatar
_Benny_
Level 3
10 years ago

How to restore from the EV Admin console to the original folder in the mailbox.

Hi all,

When performing a restore from Enterprise Vault Admin Console (Export Archive > Export archives to their original mailboxes) all restored emails end up in the "Restored Items" folder in the Outlook client. The stub disapears and the email appears under Restored Items, how would I get the emails to be restored automatically into their original folders?

If I select the email in the client as the user and click the "Restore from Vault" icon the email is restored to the correct location.

If I select the email as the user from the EV web site for clients (http://servername.fqdn/enterprisevault) and click restore I get the option to restore the item to the 'Restored Items' or the 'current folder path inside themailbox' but the stub doesn't disapear.

 

EV Version: 10.0.0.1316 on Windows Server 2008 R2

Client Versions: Outlook 2007

 

Thankyou :)

Enterprise Vault
Information Governance
Not Applicable
Restore
  • TonySterling's avatar
    TonySterling
    10 years ago

    I reviewed your screenshots of the process and it all looks correct.  That being the case you should open a case with Symantec Support as it would seem you have some kind of environmental issue causing this and finding the cause would require a bit of hands on access the forum cannot really give you.

    Regards

    Tony

     

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  • RahulG's avatar
    RahulG
    Level 6
    10 years ago

    refer http://www.symantec.com/business/support/index?page=content&id=TECH198323

     

    make sure you select the correct option when running the wizrad

    refer https://www-secure.symantec.com/connect/forums/restoring-exchange-mailbox-ev-archived-emails-back-original-state

  • _Benny_'s avatar
    _Benny_
    Level 3
    10 years ago

    Thanks for replying so quickly RahulG.

    I have already run the wizard but everytime all of the emails go to the "restored items" folder and not to the original folder where the stubs exist. Unfortunately neither of the links above specify all of the options so I can't be sure I've got it exactly right...

    This is what I'm doing:

    Export > Export archive to their original mailboxes > select source archive > Export all items > Export report shows that it has successfully completed.  > Open inbox in Outlook and all emails from the archive are now in the "restored items" folder, stubs have been removed from their original locations in Inbox and subfolders of Inbox.

  • _Benny_'s avatar
    _Benny_
    Level 3
    10 years ago

    Hi Rob,

    Thanks for your comment.

    The emails in the archive were not archived from the 'restored items' folder as I have performed a test whereby I archive a specific email in the inbox and then run the restore from the VAC and the item ends up in the "restored items" folder. If I do the same thing but run the restore from the users perspective in outlook or the EV web site the item is restored to the original location.

    I have tested this on a couple of mailboxes to export back to the original mailbox and to PST and I keep getting the same result.

    Any further guidance would be appreciated.

    Thanks

    Ben

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    10 years ago

    Please post screenshots of how you're doing this 'restore from the VAC'

    And/or step by step instructions.

     

    If you're using the Export Archive Wizard, what you're saying doesn't make sense... but perhaps you're doing something else.

  • RahulG's avatar
    RahulG
    Level 6
    10 years ago

    Looking at the screenshots I dont see any thing wrong in there. Can you try exporting the items pst file and see if you see the folder structure as it should be ?

  • _Benny_'s avatar
    _Benny_
    Level 3
    10 years ago

    Hi Rahul,

    I am getting the same result when I export to PST.

    Cheers

    Ben

  • RahulG's avatar
    RahulG
    Level 6
    10 years ago

    So you see all the emails are restored to the Restored items folder ?