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Will_Moulic's avatar
Will_Moulic
Level 3
11 years ago

IIS deadlocks caused the EnterpriseVaultAppPool to shutdown. Need permanent fix.

Hi Experts,   A few weeks back my client had an issue with IIS deadlock causing EV to shutdown and users with outlook plugins cannot connect to retrieve archived emails. I restarted the admin s...
Enterprise Vault
Error messages
Information Governance
Tip-How to
Troubleshooting
Windows Server (2003-2008)
  • Will_Moulic's avatar
    Will_Moulic
    10 years ago

    I have filed a case with Symantec and enabled the backtrace. I will close this discussion and re-open if need be as it is hard to determine the cause of the issue without the necessary logs.

Will_Moulic's avatar
Will_Moulic
Level 3
11 years ago

Hi Merv,

 

Thanks for your response.

 

I wasn't able to capture the server performance during the issue because I wasn't online during that time. I just asked my colleague to restart EV services when it was escalated to me. EV server has only two scheduled tasks everyday, 1 Journaling Task and 1 Mailbox Archiving task.

 

I've seen this MS article http://support.microsoft.com/kb/974165 but I am not sure if this will resolve the issue moving forward.