Forum Discussion

Cdee's avatar
Cdee
Level 6
14 years ago

Index Issues

Getting Below Errors on Journal Server. Event Type: Error Event Source: Enterprise Vault Event Category: Index Server Event ID: 7221 Date:  5/19/2011 Time:  1:56:53 PM User:  N/A ...
Enterprise Vault
Information Governance
Troubleshooting
  • Cdee's avatar
    Cdee
    14 years ago

    Followed the below steps.

    1. Stop the Index service from TASk

    2. Rename the failed Index Folder

    3. Start the Index service from TASK

    4. Index update has been started.

JesusWept3's avatar
JesusWept3
Level 6
14 years ago

EV Will automatically put a failed index on line every 2 hours until such a time as it just can't update it
If its the same index everytime, trying going to the folder where that index is located and look for a file called "avtrace.log" and see if its throwing any errors that coincide with the ev errors, it could be an issue with missing or corrupt files within the index itself