Forum Discussion

James_Slack's avatar
James_Slack
Level 6
10 years ago

Indexing issues - Service wont stop and upgrade info

Hi, Vault 11 on 2008 R2.   Indexing Service I was having some user issues so I though I would restart my server. However, the Indexing service is refusing to stop and I don't really want ...
Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • GertjanA's avatar
    GertjanA
    10 years ago

    Hello James,

    I have the same when trying to stop the indexing services. It takes forever. It will shutdown eventually. This might have to do with the (concurrent?) upgrade running.

    What I have done to sort of work around this:

    Upgrade the archives with the smallest amount of items first. I did batches in which I moved up with 1000 (i.e. 0 to 1000, 1000 to 2000 etc) Eventually, you only have a few large ones left. If you have Journal Mailboxes, configure a new archive and use the new archive before upgrading the old archives indexes.

    The fact that it says ' requires user attention" indicates there is an issue with the upgrade, and you need to check inthe Task Monitor page. Click the task, see what state the upgrades are in. You can rightclick a subtask, and select retry, continue etc. I'd continue...

    Also verify you run the upgrades OUTSIDE of your archiving window, or stop archiving (if you can) for the time you are upgrading the majority of your users. Out of curiosity, what are the hardware specs of the server?

     

James_Slack's avatar
James_Slack
Level 6
10 years ago

Hardware is good, fairly new 8 core server with 48 gb ram.

Turns out our indexing was toast, called support and they had to rebuild a lot of it, not too sure what they did but they had to delete some stuff in IIS and rename a few folders to get it to rebuild some caches etc. and run some command form the media.

Since then it seems to be working much better.

We always run indexing outside of the archiving schedule, which is a pain as we have so much of both to do - we are struggling to keep exchange afloat with enough space at the moment.

Thanks for the info on the tasks though, that will come in handy now things are working again.