Forum Discussion

John_Santana's avatar
John_Santana
Level 6
12 years ago

Inline upgrade of EV 8.0 SP4 into SP5

Hi, I'm about to do the upgrade of EV 8.0 SP4 into SP5, so I wonder what could be the best way to do it ? Can I just double click the installation file and then follow on the guide ? and for the ...
Basics
Best Practice
Enterprise Vault
Information Governance
Upgrade
VMware
Windows
  • JesusWept3's avatar
    JesusWept3
    12 years ago

    It will probably require a reboot so that may add to your down time
    but honestly the service pack upgrade is really quick and easy, and its usually just a simple matter of..
    1. Backup your databases
    2. Run the installation binaries , next next finish
    3. Restart the machine if prompted
    4. Start the Admin and Directory service, await for the message saying that Directory upgrade complete
    5. Start the Storage service, await for the message saying the storage upgrade is complete
    6. then if you have multiple EV servers, go through and start the Admin, Directory and Storage service
    7. The last service to complete the Storage (vault store) database upgrade, will then upgrade the finger print database
    8. Once the fingerprint database is complete, you can then start the Task, Index and shopping services

    After that, do some user tests, make sure that OWA works, Outlook works, the webpages work etc

    If at any point you need to roll back, just reinstall the old service pack binaries, restore the databases and start the services

Rob_Wilcox1's avatar
Rob_Wilcox1
Level 6
12 years ago

First of all have a look with the media .. you'll find upgrade_instructions.pdf

Secondly it all depends on the risk factors and how you feel about them.  I've seen people who just blast through the upgrade running the binary and doing the whole thing during the day with users still in play.  Other places will spend a day of downtime making sure that they have backups of *everything*.