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Tonaco_pt's avatar
Tonaco_pt
Moderator
10 years ago

Install EV 10 Cluster Passive Node error.

  HI all, I'm upgrade ev9.3 to ev 10.4 in a cluster environment, when upgrading the other node I got the following errro: EVOM Reporting       Fail...
  • Tonaco_pt's avatar
    10 years ago

    Call, Symantec support, and got the solution:

     

    Issue

    An upgrade or reinstall of Enterprise Vault results in an error indicating that the SQL Server Reporting Services has not been detected.
     
     
    Error

    Microsoft SQL Server Reporting Services has not been detected, or an unsupported version is present.
     
     
     
     
    Cause

    The error is caused by the fact that Enterprise Vault Reporting services has been previously installed on the Enterprise Vault server.


     
    Solution

    1). Start - Run - Regedit

    2). Expand HKLM\SOFTWARE\KVS\Enterprise Vault\Install\
          or
          Expand HKLM\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install
    3). Double-click EVOMReporting
    4). Change the Value from "Installed" to "Not Installed". Click Ok to save the changes. 
    5). Close the registry. The installation should now proceed without generating the error.