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Abdul_Alwahidi's avatar
Abdul_Alwahidi
Level 4
15 years ago

Install new purchased enterprise vault license

We purchased a new license for Exchange Journaling service , the license has been installed in the root folder ( installed license ) and the Admin service was restarted but the Exchange Journaling Task failed to execute successfully . 

Enterprise Vault
Information Governance
MS Exchange
  • Wayne_Humphrey's avatar
    Wayne_Humphrey
    15 years ago
    Hi amasoun,

    You need to copy the lic into the root not "installed license" e.g. \Program Files\Enterprise Vault\ then restart the Admin Service

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  • maj_rif's avatar
    maj_rif
    Level 4
    15 years ago
    Hi,
    can you share the error message from event viewer. Are you still getting license error in Event viewer?

    Regards.
  • Wayne_Humphrey's avatar
    Wayne_Humphrey
    Level 6
    15 years ago
    Hi amasoun,

    You need to copy the lic into the root not "installed license" e.g. \Program Files\Enterprise Vault\ then restart the Admin Service
  • Abdul_Alwahidi's avatar
    Abdul_Alwahidi
    Level 4
    15 years ago
    Many thanks Wayne , it works probably 

    you are right we should copy the lic file into the correct path which it is "e.g. \Program Files\Enterprise Vault\ "  then restart the Admin Service.