Journal items - 3071 - Do Not Archive
Hello all,
Running EV11.0.1 CHF3, 12 EV servers, Exchange 2013. Only performing Journal Archiving.
We have many Journal Mailboxes which contain a backlog of several million of items. These Journal Mailboxes are static (i.e. no new additions), but need to be archived until they are empty. We also have active Journal Mailboxes.
Some of the static mailboxes, when archived, give error-event 3071:
The following message could not be archived by the Journaling Service as it may be corrupt.
Title: Title of Message
Mailbox: Journal Mailbox
An error occurred whilst moving the message to the 'Enterprise Vault Journaling Service\Failed to copy' folder.
The message has been marked as "Do Not Archive", and no further attempts will be made to archive this message.
These messages seem to keep the ' pending archiving' messageclass, but remain in the inbox. I'd like these messages to be retried, but it seems that as they are in the inbox, they cannot be returned from the ' failed to xxx' folders.
I know there are 2 registrykeys I might need to set. One is ClearDoNotArchive, the other ClearDoNotJournal.
Does anyone know if I can/need to use above key? How I can reset the ' do not archive' easily, or at least verify per Journal Mailbox how many of those items I have, and what items they are?
Thanks for the assistance,
Gertjan.
Update
Using registry key "ClearDoNotJournal" has most items archived. There are items which are corrupt. This has been verified by trying to export these items to PST, trying to drag them to the desktop, or forwarding them. All actions give an 'unspecified error'. The item (in the mailbox) can be opened, the embedded message can be opened and the attachments (PDF) can be opened. Any other action is giving errors.
A case will be opened with MS to see if they can explain, and resolve.