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EVGarrison's avatar
EVGarrison
Level 5
9 years ago

Large chunks of emails not put in Journal

Hi,

Ive checked the journal Mailbox today and noticed there was 13000 items that where just sitting in the inbox.

About 4000 are from a 2 day period in the end of June and another 3-4000 from a day in july and the rest from early september.

Ive checked this "Do Not Journal" mapi property using mfcmapi and this was not the cause, ive tried moving them out into pst and poutting them back in and restarted the journal task thoughout but nothing is triggering the Journal task to sweep them up.

Please note journalling is wokring fine, just these few windows it seemed to not want to take these items.

Has anyone got an idea on how i can get these picked up?

Thanks

Configuring
Enterprise Vault
Error messages
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • WiTSend's avatar
    WiTSend
    9 years ago

    I've seen this behaviour many times.  Anything can happen in the archive process, loss of connectivity to Storage, loss of connectivity to Exchange, etc...  and you'll have items stuck in Pending mode.  Your method of just canceling them is the quickest and most efficient way to get the to archive.  Occassionally this will cause some duplication in the archive, but that's a minimal effect.  You have stumbled on the best solution.  Trying to track down "why" can be very time consuming and often cannot be found since it happened in the past.  Transient errors are generrally responsible.

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  • WiTSend's avatar
    WiTSend
    Level 6
    9 years ago

    I've seen this behaviour many times.  Anything can happen in the archive process, loss of connectivity to Storage, loss of connectivity to Exchange, etc...  and you'll have items stuck in Pending mode.  Your method of just canceling them is the quickest and most efficient way to get the to archive.  Occassionally this will cause some duplication in the archive, but that's a minimal effect.  You have stumbled on the best solution.  Trying to track down "why" can be very time consuming and often cannot be found since it happened in the past.  Transient errors are generrally responsible.

  • EVGarrison's avatar
    EVGarrison
    Level 5
    9 years ago

    Chay,

    The Task is set to use the VSA, but as its actually currently working i didnt think it was a config problem.

    WiTSend - im glad im not th eonly one to have seen this!

    Guys, thanks for your time on this matter, its much appreciated. On a side note am i ok putting office 2010 on the EV server? Currently its 2007 and would like updated.

    (Server 2008R2, EV 11.0.1)

    Thanks all!

  • AndrewB's avatar
    AndrewB
    Moderator
    9 years ago

    Office 2010 is not supported on the EV server (for any version of EV.)

    Office 2013 SP1 32bit is supported with EV 11.0.1 as long as you're not archiving from Exchange 2003.