Forum Discussion

PJoy's avatar
PJoy
16 years ago

Missing Icons from Outlook

We have outlook2007 installed with EV Full client, EV policy is for showing the vault icons in outlook, still the vault icons are not appearing in the outlook? please advicee
Enterprise Vault
Information Governance
  • MichelZ's avatar
    MichelZ
    16 years ago

    Hi

     

    Some things to check/do:

     

    - Is the User really enabled for archiving?

    - Have you tried ResetEVClient.exe

    - What EV Server/Client Version are you running

    - Was the Policy recently changed to show icons? You might need to do a Mailbox Synchronize

     

    /Michel

MichelZ's avatar
MichelZ
Level 6
16 years ago

Have you tried to kill the Windows Profile as well?

This might help, too.

 

As for the reasons, I'd suggest you to open a Case with Symantec, as this probably requires deeper knowledge.

 

If you want to continue troubleshooting, I'd suggest you raise the log level using Registry keys (as the buttons are not available to click :) ) :

 

 

 LoggingLevel   (DWORD):

HKEY_CURRENT_USER
 \SOFTWARE
  \KVS
   \Enterprise Vault
    \Client

 

 

Three levels of information can be logged:

  • 0. Errors (default).

  • 1. Information.

  • 2. Tracing.

  • 3. Tracing, with function calls.

 

Specifies the required level of logging from the Desktop environment to a log file.

The log file is created in the user's temp directory, with a filename of ev_client_log_timestamp.txt. A maximum of 20 log files is available (the oldest is automatically deleted).

 
 
Then post the log here.
(Try a logging level of "Information" to begin with)
 
/Michel