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Pixa's avatar
Pixa
Level 4
12 years ago

NTFS to Centera

Hi,

we are in process of moving 2TB of archives from NTFS to Centera. We use the NTFSCenteraMigrator.Exe utility, and we created task by the book (Utilities.pdf).

Now we noticed errors in event log, and some archives aren't accessible:

 

Log Name:      Symantec Enterprise Vault

Source:        Enterprise Vault

Date:          21.3.2013. 15:17:20

Event ID:      6761

Task Category: Storage Online

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      eva01.sit.hr

Description:

Error opening EMC Centera C-Clip

Function call: FPObjectGuid::SetID(2012\12-11\5\Collection1320948.CAB)<FPClip_Open(-,2012\12-11\5\Collection1320948.CAB,1)

Status: FP_PARAM_ERR (-10006)

Reason: Wrong parameter detected

Pool Address: 10.100.23.219,10.100.23.220,10.100.23.221,10.100.23.222?C:\Program Files (x86)\Enterprise Vault\EVault4.pea

 

 

If anyone could assist it would be great.

Thanks in advance

Enterprise Vault
Error messages
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • JesusWept3's avatar
    JesusWept3
    12 years ago

    Then you need to speak to their manager, or get it redispatched etc
    It's not an EMC issue btw, the syntax EV is using is definitely wrong because when you issue a clip_open command, you're meant to use a valid Clip ID, but here its telling it to open an CAB file instead of a clip ID which definitely won't exist on the centera.

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  • TonySterling's avatar
    TonySterling
    Moderator
    12 years ago

    These type of issues can be a bit tricky.  You might consider engaging Symantec support.

    First thing you will want to do is locate the Clip-id for the Cab file.  Then verify that the clip is intact on the Centera.

    Symantec support and EMC support can assist you.

     

    Tony

  • Pixa's avatar
    Pixa
    Level 4
    12 years ago

    Hi, thanks on response.

    The problem is that i have contacted Support,and 7 days after initial response, i haven't received any reply from them :(

  • JesusWept3's avatar
    JesusWept3
    Level 6
    12 years ago

    Then you need to speak to their manager, or get it redispatched etc
    It's not an EMC issue btw, the syntax EV is using is definitely wrong because when you issue a clip_open command, you're meant to use a valid Clip ID, but here its telling it to open an CAB file instead of a clip ID which definitely won't exist on the centera.