Forum Discussion

SMITAdmin's avatar
SMITAdmin
Level 3
14 years ago

Orphaned Shortcuts Not Being Identified

Hello, I have recently implemented Vault (9.0) and have configured it for mailbox archiving from our 2003 exchange server. It is archiving properly and leaving the shortcuts behind as expected. We ...
Configuring
Enterprise Vault
Information Governance
  • SMITAdmin's avatar
    SMITAdmin
    14 years ago

    Turns out this is a known issue in version 9. Basically, if the Storage Expiry is set to 'never', orphaned shortcuts are not deleted. You have to set Storage Expiry to 'selected times' and then the archiving task will clear out the orphaned shortcuts the next time it runs. Here is the like to the KB article:

    http://www.symantec.com/business/support/index?page=content&id=TECH73137

SMITAdmin's avatar
SMITAdmin
Level 3
14 years ago

Thanks for the reply JesusWept2. None of the archives have been deleted or recreated. This is a brand new setup for our company (our first installation of Vault). So far I have setup 4 mailboxes to be archived and the same thing is happening to all four of them.

I'm not familleur with thin shortcut processing vs fat shortcut processing. What is the difference and where can I check that?

Thanks!