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gkman's avatar
gkman
Level 5
7 years ago

outlook add in -  support for mobile

Hello,

we recently installed enterprise vault into our organization.
we chose to enable the outlook add-in to enable users to access their archived emails.

the add-in works nicely on OWA and outlook 2013 onward (well after recent office updates it required a bit of our involvement but on the whole it works nicely)

the add-in however does not work on mobile phones.
reading on the subject, I discovered Microsoft added mobile support for add-ins only very recently. (https://blogs.microsoft.com/firehose/2017/09/08/microsoft-translator-evernote-onenote-and-other-add-ins-rolling-out-for-outlook-on-android/)

where can I find about support from veritas respective? (plans for implementing and etc.)

EV 12
OMA
Outlook Add-in

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  • Titoine31's avatar
    Titoine31
    Moderator
    7 years ago

    Hello,
    Actually you have two ways for access at your archive from a mobile :
    - if you open an access at your EVault Server since outside in "HTTPS", you can access a the EV search engine (with a specific design) via the web browser of your mobile
    - other solution is to use IMAP protocol, and to configure your EV server like an IMAP server ... like this you can map a second mail adress on your mobile with IMAP protocole for access at your archive.

    Regarding your topic, I think that Veritas don't want create a specific add-in for mobile plateform because you have many different OS for smartphone.

    Regards,

    Antoine

    • VirgilDobos's avatar
      VirgilDobos
      Moderator
      7 years ago

      Hi there,

      Also, you may want to consider that Mobile/ActiveSync policies are traditionally set to 1 month or less (ie. only store emails younger than a month on the mobile device), while a typical email archiving policy is configured to archive emails older than 1 month or more in most cases. Therefore, users do not really need to look up emails older than a month on their mobile devices. This is the reason we see very few customers implementing IMAP EV Access.

      • gkman's avatar
        gkman
        Level 5
        7 years ago

        we are a large organization, connecting to archive mails via mobile is very common by us. we don't want to use imap as it is not a secure protocol (which I believe is the true reason why very few costumers use it). however outlook add-ins work with https which makes it a very comfortable and secure method to connect to the archive.

        Titoine31 wrote:
        Regarding your topic, I think that Veritas don't want create a specific add-in for mobile plateform because you have many different OS for smartphone

         if veritas has any hope of continuing business in the 21'st century, they should understand that people now use smartphones, and yes they have a variety of OS versions. though sh**.

        besides, if I am not missing anything big, they are only using Microsoft API's and the OS version shouldn't make a big difference.