Forum Discussion

Tonaco_pt's avatar
Tonaco_pt
Moderator
7 years ago

Outlook Shared Search Mailbox Vault

Hi All, I just upgrade to Enterprise Vault 11.0.1 CHF5 from EV 10.0.4 CHF 4. All user are using the legacy "Search Archives" and  "Archives Explorer" application. I'm testing in a Lab the Enterpri...
Enterprise Vault Search
  • VirgilDobos's avatar
    VirgilDobos
    7 years ago
    Indeed, I verified and this is by design. I believe these are the options you have:
    1. Have Outlook installed/ configured so that when you open the items via search it opens in Outlook and you have the option to reply/forward
    2. Restore the item back first, then it will be archived again as per the policy
    3. Leave shortcuts for this category of users - with shortcuts you can open from an item from OWA in a new tab and reply without the need for Outlook to be installed on the machine
Tonaco_pt's avatar
Tonaco_pt
Moderator
7 years ago

I know, the users have to restore the item to the mailbox and then forward or reply the message

  • VirgilDobos's avatar
    VirgilDobos
    Moderator
    7 years ago
    Hi Tonaco, it's a bit confusion. Can you clarify what you are trying to achieve and what the issue is?
    • Tonaco_pt's avatar
      Tonaco_pt
      Moderator
      7 years ago

      Let simplify the problem:

      Using enterprise vault search 11.

      If we don't use Outlook, only OWA. How can we reply to archive message (No shortcut)?

      PS: User don't have permission to delete archive message

       

      • VirgilDobos's avatar
        VirgilDobos
        Moderator
        7 years ago
        Within the search window, try right clicking the item, then select open in new window/tab and reply from there. It should work.