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MustafaTU's avatar
MustafaTU
Level 3
6 years ago

Mailbox archiving working but not showing up in Outlook

Hi,

I am testing Enterprise vault in a test environment. Everything is installed and configured as per the Veritas documents. I am able to run the archiving mailbox task on the client and can see the mail using web access. Unfortunately this archiving is not reflecting in Outlook (2013) and when I click the store button on the EV add in it say could not archive with reason being unknow. I have turned off all firewalls for testing purposes.

I have seperate VMs for Exch, DC, SQL and EV servera and 2 seperate VMs for clients. I am at a complete loss here. Only guidance I have are the veritas documents as no one in my organization is familiar with installing and configuring the product. 

I would immensely appreciate any guidance on as this is a make or break situation for me in my current role.

Some additional information. The archived mails are shown as pending in outlook and only action I can do on them is cancel using the EV toolbar. Also in the Vault Information option of outlook add-in, under testing connection failed HTTP is shown but pointing to http://exchangeserver/enterprisevault instead of the EV server.

  • MustafaTU's avatar
    MustafaTU
    6 years ago

    The problem is solved. The require SSL box had to be unticked in IIS manager and the server is now connecting. 

  • MustafaTU's avatar
    MustafaTU
    Level 3
    6 years ago
    Some additional information. The archived mails are shown as pending in outlook and only action I can do on them is cancel using the EV toolbar.
    • GertjanA's avatar
      GertjanA
      Moderator
      6 years ago

      HEllo Mustafa,

      Items show as pending, due to the backup of the Vault Store Partition not being done. Explaining how you need to do it is a bit lengthy, so check KB site for articles about backup (HERE).

      In short. On your Vault Store partition, check the backup tab. If it says 'use archive attribute', set backup mode on vault store, remove archive attribute from archived files in partition (attrib -a *.* /s or something), clear backup mode. If using triggerfile, set backup mode, put triggerfile in root of VSP, clear backup mode. For both, you should see now the icon changing in Outlook to 'archived'.

       

       

      • MustafaTU's avatar
        MustafaTU
        Level 3
        6 years ago

        Hi Gertjan,

        Thanks for your help. I have tried what you have suggested but still shows as pending. The archiving and sync is fine from the EV sever side but client outlook does not allow manual archiving giving unknow reason.

         

        Regards

        Mustafa 

  • TonySterling's avatar
    TonySterling
    Moderator
    6 years ago

    Can you post the results of this sql? 

    USE EnterpriseVaultDirectory

    SELECT DefaultWebAppURL FROM SiteEntry

     

    If it is not /EnterpriseVault you can run this to update it:

    UPDATE SiteEntry SET DefaultWebAppURL = "/EnterpriseVault"

    Then run a synch and you should be good to go.

    • MustafaTU's avatar
      MustafaTU
      Level 3
      6 years ago

      Hi Tony. Thanks for your suggestion. The result is below and seems to be configured correctly. I have googled, read Veritas documents, and tried everything but no go. In the client web access the mails are there in the archive but outlook keeps on showing as pending.

       

      <https>/EnterpriseVault

      • TonySterling's avatar
        TonySterling
        Moderator
        6 years ago

        So that looks like you have set EV up to use https.  Did you do that intentionally?