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GrahamHyland's avatar
GrahamHyland
Level 4
13 years ago

Pass - Through Greyed Out V8

Hi I applied the following hotfix due to my server crashing

http://www.symantec.com/business/support/index?page=content&id=TECH126358

However now the passthrough checkbox is greyed out and I cannot turn it on.

I am afraid to re-install the agent on the file server in case it undoes my hotfix.

Enterprise Vault
Information Governance
Recovering
Troubleshooting
  • Irtehawesome's avatar
    Irtehawesome
    13 years ago

    Have you tried to reload the filter and then re-start the EV services on the File Server?

    On the File Server:

    - fltmc unload filescreenfilter

    - fltmc load filescreenfilter

    - restart EV services on the File server. 

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  • Irtehawesome's avatar
    Irtehawesome
    Level 2
    13 years ago

    Have you tried to reload the filter and then re-start the EV services on the File Server?

    On the File Server:

    - fltmc unload filescreenfilter

    - fltmc load filescreenfilter

    - restart EV services on the File server.