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AlvinStanders's avatar
AlvinStanders
Level 2
13 years ago

Pending item moved - does not "vault"

Hi

I have looked for tech note for an "official" confirmation of this scenario but cannot find one.  The behaviour displayed is - we beleive - entirely normal - but I have to give an official report to our client - so was hoping for someone from Symantec to possibly give me a brief paragraph on this.

Users set a mail to Pending in the Inbox, they then move the item to another folder and the pending icon remains as pending.  All other archiving functionality of the mailbox is fine - so we have gone back to the user after some testing to re-educate them on how to perform the required action - ie move the item first and then archive it.

Unfortuantely - this has not been very well accepted - so am looking for an official Symantec response I can pass them.  Could someone quickly jot me a response I can go to them with??

It would be hugely appreciated!

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  • JesusWept3's avatar
    JesusWept3
    13 years ago
    Also the word is in the pendi g item itself, it WARNS you not to move the item, couldnt be any more clear or official than that!

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  • LCT's avatar
    LCT
    Level 6
    13 years ago

    I think you need to log a case with Symantec in order to get the "official" words from Symantec, also you will have a case number so that you can present it to your customer.

    Being an ex-Symantec EV engineer this is probably the most suitable way to resolve this.

    Hope this helps.

  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago
    Also the word is in the pendi g item itself, it WARNS you not to move the item, couldnt be any more clear or official than that!
  • AlvinStanders's avatar
    AlvinStanders
    Level 2
    13 years ago

    Thanks for the comments all - I certainly understand this - but in user land - not always quite so easy!

  • MarkBarefoot's avatar
    MarkBarefoot
    Level 6
    13 years ago

    As JW2 said, this does state this in the Pending form text. We are changing this text slightly in the next scheduled release (9SP3) to give a little more info - nothing much but just some more clarity.