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Rob_Wilcox1's avatar
Rob_Wilcox1
Level 6
15 years ago

Problems accessing docs

Hi all,

Many people have added comments to forum posts over the last week or two that they have problems getting to documentation attached to technotes (eg the Compatibility Guide and so on).

If you encounter problems, please add it to this thread, with the following information in it :

Attempted Doc download: (example:  ftp://exftpp.symantec.com/pub/support/products/Exchange_Mailbox_Archiving_Unit/276547.pdf)
Date/Time accessed :
Location in the world :



Thanks

 
Deploying
Enterprise Vault
Information Governance
Testing

7 Replies

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  • MichelZ's avatar
    MichelZ
    Level 6
    15 years ago
    Yes, I've got a problem accessing it, as routing seems to be broken somewhere:

    C:\Windows\system32>tracert ftp.support.veritas.com

Tracing route to exftpp.symantec.com [216.10.195.44]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.82.254
  2     7 ms     7 ms    19 ms  10.165.0.1
  3     8 ms     7 ms    11 ms  172.31.208.65
  4    12 ms    16 ms    10 ms  172.31.208.65
  5   156 ms   159 ms   152 ms  84-116-130-85.aorta.net [84.116.130.85]
  6   156 ms   152 ms   149 ms  84-116-130-30.aorta.net [84.116.130.30]
  7   153 ms   157 ms   151 ms  us-chi01a-ri2-gi-3-0-0.aorta.net [213.46.190.42]

  8   143 ms   143 ms   150 ms  eqix.chcg.twtelecom.net [206.223.119.36]
  9  209-234-138-186.static.twtelecom.net [209.234.138.186]  reports: Destination net unreachable.

Trace complete.

    Location: Switzerland
    Provider: Cablecom GmbH


    The same from another Provider, as it crosses the same router:

    C:\Dokumente und Einstellungen\root>tracert ftp.support.veritas.com

Routenverfolgung zu exftpp.symantec.com [216.10.195.44]  über maximal 30 Abschnitte:

  1     1 ms     1 ms    <1 ms  srv16.proact.local [192.168.190.254]
  2     7 ms     7 ms     6 ms  cdsl1-en.dataway.ch [62.32.0.32]
  3     8 ms     5 ms     3 ms  ztx08.dataway.ch [195.216.64.200]
  4     5 ms     9 ms     5 ms  ztx07.dataway.ch [195.216.64.199]
  5     7 ms    12 ms     9 ms  r1zur1.core.init7.net [82.197.168.93]
  6    23 ms    11 ms    12 ms  r1fra1.core.init7.net [77.109.128.250]
  7    18 ms    19 ms    18 ms  r1ams1.core.init7.net [77.109.128.154]
  8    25 ms    25 ms    25 ms  r1lon1.core.init7.net [77.109.128.150]
  9    99 ms    95 ms    96 ms  NYCL-PEER-03.twtelecom.net [198.32.118.36]
 10     *     209-234-138-186.static.twtelecom.net [209.234.138.186]  meldet: Zielnetz nicht erreichbar.

Ablaufverfolgung beendet.


    So the problem seems to be a missconfigured twtelecom router ;)

    Cheers
    Michel
  • MichelZ's avatar
    MichelZ
    Level 6
    15 years ago
    You can trace it from around the world and it always stops at that router...

    http://www.traceroute.org

    /Michel
  • MichelZ's avatar
    MichelZ
    Level 6
    15 years ago

    Rob

     

    Any news here?

    This is very annoying.... We can't get to the compatibility list and stuff.

     

    Cheers

    Michel

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    15 years ago

    Is this still a problem today?

     

    I did a traceroute from init7 in Switzerland, : http://www.init7.net/support/traceroute.php?host=exftpp.symantec.com&submit=Traceroute

     

    That came back okay.  I tried one or two others, and those that worked, worked (I mean some gave me a 404 page not found when trying to get to the networking tools type of page)

     

    And I've downloaded the compatibility guide from the URL given near the top of this post just now (though I'm not sure if that goes TRULY outside Symantec, from inside Symantec)

  • MichelZ's avatar
    MichelZ
    Level 6
    15 years ago

    Rob

     

    Still a problem here, yes.

    Strange, because Init7 is an upstream provider for Dataway (our provider), and we're going almost the samre route:

     

    C:\Temp\>tracert ftp.support.veritas.com

Routenverfolgung zu exftpp.symantec.com [216.10.195.44]  über maximal 30 Abschni
tte:

  1     1 ms    <1 ms    <1 ms  srv16.proact.local [192.168.190.254]
  2    10 ms     7 ms     6 ms  cdsl1-en.dataway.ch [62.32.0.32]
  3     6 ms     5 ms    14 ms  ztx08.dataway.ch [195.216.64.200]
  4     5 ms     5 ms     4 ms  ztx07.dataway.ch [195.216.64.199]
  5     6 ms     8 ms     4 ms  r1zur1.core.init7.net [82.197.168.93]
  6    12 ms    11 ms    13 ms  r1fra1.core.init7.net [77.109.128.250]
  7    18 ms    17 ms    19 ms  r1ams1.core.init7.net [77.109.128.154]
  8    25 ms    25 ms    25 ms  r1lon1.core.init7.net [77.109.128.150]
  9    98 ms    95 ms    96 ms  nycl-peer-03.twtelecom.net [198.32.118.36]
 10  209-234-138-186.static.twtelecom.net [209.234.138.186]  meldet: Zielnetz ni
cht erreichbar.

Ablaufverfolgung beendet.
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    15 years ago

    Can you contact Dataway and ask them to speak to Init7 ?

     

    I tried a random provider in Greece, and got the same results as you,

     

     

    Tracing route to exftpp.symantec.com [216.10.195.44]

over a maximum of 30 hops:



  1   <10 ms   <10 ms   <10 ms  koukos.edu.uoi.gr [195.130.113.100] 

  2     2 ms   <10 ms   <10 ms  koukos.bbr.uoi.gr [195.130.120.241] 

  3   <10 ms   <10 ms   <10 ms  grnetRouter.uoi.ioannina-2.access-link.grnet.gr [195.251.24.209] 

  4     4 ms     4 ms     4 ms  patra2-to-ioannina2.backbone.grnet.gr [195.251.27.74] 

  5     7 ms     6 ms     6 ms  athens3-to-patra2.backbone.grnet.gr [195.251.27.141] 

  6     6 ms     6 ms     6 ms  eie2-to-ath3.backbone.grnet.gr [195.251.27.65] 

  7     7 ms     7 ms     7 ms  grnet.rt1.ath2.gr.geant2.net [62.40.124.89] 

  8    39 ms    39 ms    39 ms  as0.rt1.vie.at.geant2.net [62.40.112.165] 

  9    39 ms    39 ms    39 ms  tenGigabitEthernet1-3.ar2.VIE1.gblx.net [64.214.145.145] 

 10   216 ms   217 ms   218 ms  TWTC.tengigabitethernet6-2.ar2.SJC2.gblx.net [64.212.32.234] 

 11     *     209-234-138-186.static.twtelecom.net [209.234.138.186]  reports: Destination net unreachable.



Trace complete.

     

    where as if I go for Init7 directly, then I see :

     

     

    Tracing .............|

TTL  LFT trace to EXFTPP.ges.symantec.com (216.10.195.44):80/tcp
 1   [AS13030] r1zlz1.core.init7.net (82.197.165.65) 0.5ms
 2   [AS13030] r1zur1.core.init7.net (77.109.128.209) 0.6ms
 3   [AS13030] r1fra1.core.init7.net (77.109.128.250) 12.3ms
 4   [AS13030] r1ams1.core.init7.net (77.109.128.154) 13.7ms
 5   [AS13030] r1lon1.core.init7.net (77.109.128.150) 28.8ms
 6   [ASN?] NYCL-PEER-03.twtelecom.net (198.32.118.36) 91.9ms
 7   [AS4323] 209-234-138-186.static.twtelecom.net (209.234.138.186) 162.6ms
 8   [AS4323] 209-234-138-186.static.twtelecom.net (209.234.138.186) 162.4ms
 9   [ASN?] 192.168.15.165 163.1ms
10   [AS16733] 216.10.193.30 163.2ms
11   [ASN?] 192.168.62.1 163.6ms
12   [AS16733] [target] exftpp.symantec.com (216.10.195.44):80 212.8ms