Forum Discussion

RyanKim's avatar
RyanKim
Level 3
11 years ago

Evault banner shows "There is a problem loading this item.." The item could not be downloaded. [OIOM] 80070005

Users are getting error (banner) that states "There is a problem loading this item.. some functionality may not be available. When clicking on the banner, it shows error code [OIOM] 80070005. Also th...
Enterprise Vault
Error messages
Information Governance
  • EV_Ajay's avatar
    EV_Ajay
    11 years ago

    Solution :

    First, the PSTDisableGrow setting must be implemented in the following registry location:

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<version>\Outlook\PST

    Second, add the PSTDisableGrowAllowAuthenticodeOverrides setting to the same location:

    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate the following registry subkey:

      HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<version>\Outlook\PST

    3. Click the Edit menu, point to New, and then click DWORD Value.
    4. Type PSTDisableGrowAllowAuthenticodeOverrides, and then press ENTER.
    5. Right-click PSTDisableGrowAllowAuthenticodeOverrides, and then click Modify.
    6. In the Value data box, type 1, and then click OK.

    Restart Outlook and test retrieval of archived items.

    When replacing the <version> section of the registry keys, use 11.0 for Outlook 2003, 12.0 for Outlook 2007, and 14.0 for Outlook 2010

    Explanation :

    Outlook Add-in uses the Outlook Object Model for displaying items. In order to display an item using the Outlook Object Model,  the item has to be in a physical information store (whereas previously EV was able to use an in-memory reference). Therefore, when an item is double-clicked, the EV client downloads it and places it in a temporary PST file. If the PSTDisableGrow registry setting is in place, then EV can create a PST file but then cannot “grow” it to insert the retrieved message. Errors are thrown in the client log, and the net result is the item fails to display, presenting the user with the shortcut instead.


     

EV_Ajay's avatar
EV_Ajay
Level 6
11 years ago

Solution :

First, the PSTDisableGrow setting must be implemented in the following registry location:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<version>\Outlook\PST

Second, add the PSTDisableGrowAllowAuthenticodeOverrides setting to the same location:

  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate the following registry subkey:

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<version>\Outlook\PST

  3. Click the Edit menu, point to New, and then click DWORD Value.
  4. Type PSTDisableGrowAllowAuthenticodeOverrides, and then press ENTER.
  5. Right-click PSTDisableGrowAllowAuthenticodeOverrides, and then click Modify.
  6. In the Value data box, type 1, and then click OK.

Restart Outlook and test retrieval of archived items.

When replacing the <version> section of the registry keys, use 11.0 for Outlook 2003, 12.0 for Outlook 2007, and 14.0 for Outlook 2010

Explanation :

Outlook Add-in uses the Outlook Object Model for displaying items. In order to display an item using the Outlook Object Model,  the item has to be in a physical information store (whereas previously EV was able to use an in-memory reference). Therefore, when an item is double-clicked, the EV client downloads it and places it in a temporary PST file. If the PSTDisableGrow registry setting is in place, then EV can create a PST file but then cannot “grow” it to insert the retrieved message. Errors are thrown in the client log, and the net result is the item fails to display, presenting the user with the shortcut instead.