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OldEmployee's avatar
OldEmployee
Level 5
7 years ago

Schedule Archiving tasks do not complete

The tasks are scheduled to run 6 AM - 12 PM and 1:30 PM till 12 AM daily.

However, some of the schedule tasks just show as running in the report mode even past the end schedule.

New scheduled run will begin while the older is still active.

Even after I stop and start the task, the report shows the schedule run as running.

Is this because of the schedules or is something else affecting the run time?

 

Archive Task
Archiving
Enterprise Vault
Schedule
  • OldEmployee's avatar
    OldEmployee
    7 years ago

    Hi Patrick,

    Thank you.

    I played around with the scheduled task settings (connections, number of items) and have been monitoring the tasks for a few days. They are working as expected now. The start and end on the scheduled times as expected.

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  • VirgilDobos's avatar
    VirgilDobos
    Moderator
    7 years ago

    Hi mate,

    Try the following:

    1. Purge the A5/A3 MSMQ queues

    2. Restart the EV services

    3. Also, open Outlook and ensure it opens up properly.

     

    • OldEmployee's avatar
      OldEmployee
      Level 5
      7 years ago

      Yes, at the moment, I restart the task controller and it stops the tasks.

      But I dont think restarting the service everyday is not very feasible.

       

      • Titoine31's avatar
        Titoine31
        Moderator
        7 years ago

        Hello,

        Which version of EV have you ?

        Could you add 1 or 2 hours at your scheduled ?

        Have you enable lately the fast browsing ? If yes, disable it for test whitout.

        Have you made a defrag or reorganize of SQL Index ?

         

        Antoine

  • patrickkuah's avatar
    patrickkuah
    Level 6
    7 years ago

    Hi,

    Are you able to post the report here? I trying to understand your issue... Thanks

    regards,

    patrickkuah

     

    • OldEmployee's avatar
      OldEmployee
      Level 5
      7 years ago

      Hi Patrick,

      Thank you.

      I played around with the scheduled task settings (connections, number of items) and have been monitoring the tasks for a few days. They are working as expected now. The start and end on the scheduled times as expected.