Shopping Service on EV9

Hi there,

Having a few issues with Enterprise Vault 9 and the Shopping Service.

We have recently completed an Enterprise Vault 9 and Exchange 2010 migration and are getting a few issues. The main ones all appear to be around the Shopping Service.

When trying to restore from Enterprise Vault search we receive the following error:

When we then try to restore from Archive Explorer we get the following message:

After getting this message I log in to the Enterprise Vault admin console and check the running services only to notice that the Shopping Service is in an "Error" state:

After noticing this I opened Services to check the Shopping Service state and found that it was missing altogether!

I've checked through the Event Logs and there are no signs that it has been removed. I've checked the Enterprise Vault install directory and the executable is still there.

There are also thousands of Events relating to DCOM and the Shopping Service (event 10016).

Enterprise Vault 9 is installed on Windows 2003 Standard Service Pack 2.

Hope somebody could please help.

Thanks,

Gareth