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ashks2014's avatar
ashks2014
Level 5
7 years ago

Shortcuts don't show attachments

Hi all,

Is there a default setting for attachments to be viewable and retrievable from stubbed items? We just see the name of the attachment but no actual file as below

  • VirgilDobos's avatar
    VirgilDobos
    7 years ago

    Hi there,

    There are 2 options for displaying the attachment within a shortcut: as a list (similar to what you have now) or as links (which the user can click and access the attachments). You can configure this in the Mailbox policy.

    In case you are facing the issue where the email is not fully retrieved/displayed when double-clicking an archived email in Outlook, please check this article: https://www.veritas.com/support/en_US/article.000127958

     

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  • VirgilDobos's avatar
    VirgilDobos
    Moderator
    7 years ago

    Hi there,

    There are 2 options for displaying the attachment within a shortcut: as a list (similar to what you have now) or as links (which the user can click and access the attachments). You can configure this in the Mailbox policy.

    In case you are facing the issue where the email is not fully retrieved/displayed when double-clicking an archived email in Outlook, please check this article: https://www.veritas.com/support/en_US/article.000127958

     

    • ashks2014's avatar
      ashks2014
      Level 5
      7 years ago

      Hi Virgil, yes that is the issue and the fix mentioned in that article has resolved it.

      Another patch causing issues!!

      Thanks for your response.