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AndrewB's avatar
AndrewB
Moderator
15 years ago

SQL connection warning - event 13397

Ok going to give this one more shot. the first time i posted it showed u blank! here goes: EV8SP3 on Win2k3 x64 - We've ben getting warning 13397 on one specific EV server which is archiving mailboxes from two Exchange 2007 servers. As far as I can tell, everything is working properly. The text in the description of the event is the same each time and has the strange characters in it. I found a technote which talks about this issue but all it says is to restart the Directory Service which didn't help. Event Type: Warning Event Source: Enterprise Vault Event Category: Storage Delete Event ID: 13397 Date: 6/29/2010 Time: 9:12:19 AM User: N/A Computer: EVARCH Description: The connection 'ovider=SQLOLEDB;Server=evdb;Database=EVMailArchive;Trusted_Connection=yes' was lost and the system is waiting to reconnect (Thread Id: 5624)
Enterprise Vault
Information Governance
  • AndrewB's avatar
    AndrewB
    14 years ago

    our issue was probably that the sql server was too busy (disk-bound in our case) because it was on the same server as our EV archiving for Exchange journaling. after building a new sql cluster just for EV and migrating all our databases, the issue appears to have gone away.

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  • AndrewB's avatar
    AndrewB
    Moderator
    15 years ago
    It's totally puzzling me. The app and sys logs on the SQL server look clean as a whistle.
  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago
    then i think you may have to do a SQL trace to see what might be terminating the connection if any, it may just be a simple time out issue due to no work?
  • AndrewB's avatar
    AndrewB
    Moderator
    15 years ago
    Thanks for all the tips. the SQL query came back with no results and (thankfully) no compressed files in the EV prog dir.
  • AndrewB's avatar
    AndrewB
    Moderator
    15 years ago

    i'll see if i can get our dba to help with that and hopefully get to the bottom of this

  • Jacques_THOMAS's avatar
    Jacques_THOMAS
    Level 3
    14 years ago

    Hi,

    I've the same problem. Each 10 minutes, this message appaer in the event of Enterprise Vault: And also with stange character (like a japanese character) before the word fovider.

    The connection 'fovider=SQLOLEDB;Server=SGBD2;Database=EVVSFSAVS1_1;Trusted_Connection=Yes' was lost and the system is waiting to reconnect (Thread Id: 4880).

    Exept my EV is 9.0 and EV server is Windows 2008 R2 x64

    How heve you resolved your problem?

    Regards

  • AndrewB's avatar
    AndrewB
    Moderator
    14 years ago

    our issue was probably that the sql server was too busy (disk-bound in our case) because it was on the same server as our EV archiving for Exchange journaling. after building a new sql cluster just for EV and migrating all our databases, the issue appears to have gone away.