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AndrewB's avatar
AndrewB
Moderator
15 years ago

SQL connection warning - event 13397

Ok going to give this one more shot. the first time i posted it showed u blank! here goes: EV8SP3 on Win2k3 x64 - We've ben getting warning 13397 on one specific EV server which is archiving mailboxes from two Exchange 2007 servers. As far as I can tell, everything is working properly. The text in the description of the event is the same each time and has the strange characters in it. I found a technote which talks about this issue but all it says is to restart the Directory Service which didn't help. Event Type: Warning Event Source: Enterprise Vault Event Category: Storage Delete Event ID: 13397 Date: 6/29/2010 Time: 9:12:19 AM User: N/A Computer: EVARCH Description: The connection 'ovider=SQLOLEDB;Server=evdb;Database=EVMailArchive;Trusted_Connection=yes' was lost and the system is waiting to reconnect (Thread Id: 5624)
Enterprise Vault
Information Governance
  • AndrewB's avatar
    AndrewB
    14 years ago

    our issue was probably that the sql server was too busy (disk-bound in our case) because it was on the same server as our EV archiving for Exchange journaling. after building a new sql cluster just for EV and migrating all our databases, the issue appears to have gone away.

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  • AndrewB's avatar
    AndrewB
    Moderator
    15 years ago

    well that's bizzarre. all the context of my post is missing. sorry guys, i'll have to edit it in the morning when i'm back on-site.
  • Liam_Finn1's avatar
    Liam_Finn1
    Level 6
    15 years ago
    All did you get invited to that ESP class. I seem to have missed it so I will need words printed on the screen before I can be of any help. Maybe we can add ESP to the Ideas page cheeky
  • AndrewB's avatar
    AndrewB
    Moderator
    15 years ago
    ok finally got it to accept the post. i think the strange characters in the event i pasted were messing it up. i removed them and now it works.
  • TonySterling's avatar
    TonySterling
    Moderator
    15 years ago

    Hi Andrew,
    Can you verify in SQL Manager that the database is attached and ok? 
  • AndrewB's avatar
    AndrewB
    Moderator
    15 years ago
    Yes - The database is attached and ok. The warning has been showing up consistantly for several weeks. We also have a journaling server and a DA server which connect to the same database. Other than the warning being logged on this particular server, everything appears to be working fine. As far as I can tell there is no deterioration of functionality.
  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago

    check your sql logs, saw this a lot when mcaffee anti virus went postal on the SQL server, you may have corresonding errors in the application logs